Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ellanie Hargett

Carl Junction,MO

Summary

Started off as a host at Applebee's then a server position a few years later. With my hard work and dedication I was awarded into a managers position for my last 3 years with Applebees. With a total of 10 years experience with customer skills and teamwork. I then moved onto an opportunity to work with a company for 3 years, as a team lead I worked with car dealerships around the world, speaking with customers by messenger and leading them to a dealership that fit their requirements. I also pushed my work ethics to learn a position in Human Resources, while I built the knowledge, I was also given the position as Vice President/Human Resource Manager. As I learned and grew my skills, I gain experience with management skills, Human Resource Skills, and lots of skills customer service.

I am overall hard working, dedicated and motivated to reach goals for myself and others.

Overview

12
12
years of professional experience

Work History

Team Lead/Vice President of Human Resources

Social Climber Pro
09.2019 - 09.2021
  • Coached team members in techniques necessary to complete job tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.

Host/Server Manager

Applebees
06.2009 - 09.2020
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Led team of servers to consistently meet customer service and sales targets.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Created incentive-based performance tracking systems to encourage positive and energetic service execution.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Managed scheduling servers, maintaining adequate staffing levels while accounting for personal employee needs.

Education

High School Diploma -

Missouri Southern State University
Joplin, MO
05.2012

Skills

  • Production Monitoring
  • Trend tracking
  • Schedule Management
  • Regulatory Compliance
  • Performance monitoring
  • Performance Improvement
  • Human Resources Management
  • Coaching and Mentoring
  • Operations Management
  • Employee Evaluation
  • Key Performance Indicators

Languages

Philipppines
Native or Bilingual

Timeline

Team Lead/Vice President of Human Resources

Social Climber Pro
09.2019 - 09.2021

Host/Server Manager

Applebees
06.2009 - 09.2020

High School Diploma -

Missouri Southern State University

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Ellanie Hargett