Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Hi, I’m
Ella (Raine) Vanderheyden
Fenton,MO
Summary
Overview
2
years of professional experience
1
Certificate
Work History
Starbucks
Barista/Partner
10.2023 - Current
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with approximately 50 customers per rush during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
AMC Theatres
Cast Member
10.2022 - 06.2023
Job overview
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications within approximately two weeks of training.
Education
Rockwood Summit High SchoolFenton, MO
High School Diploma
12.2024
University Overview
- Extracurricular Activities: Cabinet member of PRISMA, school GSA
- Extracurricular Activities: Water Polo Team Manager for 2 years
- Extracurricular Activities: School Band for 5 years (Tenor sax, Bassoon, Clarinet, Flute)
- 3.8 GPA
- Completed AP courses in World History and Literature
- Honor cords for Art (7+ courses) and CTE (Career and Technical Education, 6+ courses), plus one for ITS (member of International Thespian Society)
- Professional Development: Used graphic design skills from courses to design the cover and layout for theater programs and posters over three years
- Study Abroad: France, Belgium, Switzerland, studied the French language for a couple weeks with a group of peers
- Honor Roll: 2021-2025
- Graduated a semester early due to completion of all requirements
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Active listener
- Cleanliness
- Adaptive and creative
- Hospitality service expertise
- POS system operation
- Quality control
- Performance improvement
- New hire training
- Graphic design
- Multitasking and organization
- Team collaboration
Certification
- Missouri Driver's License
- First Aid Certification
- CPR/AED Certification
Languages
French
Limited Working
English
Native or Bilingual
Software
Adobe Photoshop
Canva
Adobe Illustrator
Most Graphic Design Platforms
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeInternshipGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPaid time offPaid sick leavePersonal development programsHealthcare benefitsCareer advancementQuote
Anyone who keeps the ability to see beauty in every age of life really never grows old.
Interests
Painting
Graphic Design
Ceramics
Cooking
Pastry Arts
Thrifting
Reading
Timeline
Barista/Partner
Starbucks
10.2023 - Current
Cast Member
AMC Theatres
10.2022 - 06.2023
Rockwood Summit High School
High School Diploma
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