Ella Rose Short
Chicago,IL
Overview
5
5
years of professional experience
Work History
Ice Cream Server
Frost Bites
06.2021 - 06.2023
- - Provided exceptional customer service by greeting patrons, providing menu information, and ensuring positive experiences.
- - Managed inventory and restocked supplies as necessary to maintain smooth operations.
- - Operated cash register, handled payments, and performed bank deposits with accuracy.
- - Maintained cleanliness and adherence to health regulations in food preparation areas.
- - Trained new employees on food handling techniques and customer service standards.
Retail Keyholder
The Seaside Style
11.2018 - 06.2023
- - Assisted customers with inquiries, product location, and addressing concerns to ensure satisfaction.
- - Maintained store cleanliness and organization through restocking, display arrangement, and floor cleaning.
- - Conducted opening and closing procedures, including cash drawer reconciliation and deposit preparation.
- - Trained new staff on company policies, procedures, and customer service standards.
- - Managed daily operations, assigned tasks, and resolved customer and staff issues professionally.
Family Nanny
Families In The Community
09.2018 - 01.2022
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Education
Bachelor of Arts - Communications
DePaul University
Chicago, IL11.2024
Associate of Arts - General Studies
Northwest Florida State College
Niceville, FL05.2022
Skills
- Communication Tools
- Project Management Tools
- Technical Skills
- Customer Service
- Sales and Marketing
Timeline
Ice Cream Server
Frost Bites
06.2021 - 06.2023
Retail Keyholder
The Seaside Style
11.2018 - 06.2023
Family Nanny
Families In The Community
09.2018 - 01.2022
Bachelor of Arts - Communications
DePaul University
Associate of Arts - General Studies
Northwest Florida State College