Ellcentrell C. Phillips

Focused Customer Service Supervisor with over 27 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality, and project management. Top-notch professional at communicating with customers and employees to solve problems and drive revenue. Consistent track record when it comes to management of high-performing teams for over the past 20 years. Collaborated with Human Resource Business Partners on the investigation of sensitive employee issues and documented outcomes. Highly skilled in managing and supporting employee engagement through employee resource groups (ERGs) and creating content that promotes diversity, equity, and inclusion.