Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elle Koller

Gloucester,VA

Summary

Accomplished healthcare professional with a proven track record at VHS Walter Reed Convalescent Center, adept in patient care and ADL management. Skilled in Microsoft Office and possessing exceptional people relations, I significantly enhanced patient satisfaction and operational efficiency. Expert in implementing HIPAA-compliant procedures and training staff, demonstrating both hard and soft skills crucial for high-stakes environments.

Overview

22
22
years of professional experience

Work History

CNA

VHS Walter Reed Convalescent Center
03.2023 - Current

Trained in working with hospice patients as well as memory care etc. assisting patients with ADLs and maintaining records, charting communicating with care team. Maintaining patient privacy.

Office Administrator, Patient Coordinator

Health Unlimited
01.2021 - 11.2022
  • Implement Office protocol, Maintain Administrative records, Billing, Patient Files, Oversee and maintain Patient Coordination/Relations, Implementing HIPAA compliant procedure, training on coming Staff, Schedules etc.

Registered Nursing Assistant

SL Start Washington
01.2014 - 06.2016
  • Working Directly Under RN assigned too each patient, Collaborated with interdisciplinary healthcare teams to develop individualized care plans for patients.
  • Administering medication and assisting in wound care signed off by RN.
  • De-escalation training certified.
  • Reduced patient anxiety through effective communication and a calm demeanor during difficult situations.
  • .Provided high-quality care to patients of diverse backgrounds and needs, demonstrating cultural competence and sensitivity.

Veterans Liaison

Veterans Education Administration
06.2012 - 12.2014
  • Interpret and explain information such as eligibility requirements and applicants' legal rights
  • Assisting disabled Veterans in finding student community resources.

Travel Private Care Aid

McVay Family
06.2008 - 09.2012

Memory care, Hospice trained, Alzheimer’s/dementia patients

  • Enhanced patient comfort by providing compassionate care and addressing individual needs.
  • Developed strategies to engage patients mentally through conversations, games, puzzles or other mind-stimulating activities.
  • Supported patients with end-of-life care, providing comfort and addressing emotional needs during this difficult time.
  • Helping patient maintain life ADL care,inside home, providing home health.

Nursing Assistant

Home Health Private Care
Travel
01.2006 - 09.2012
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.

Veterans Liaison

Post Falls Veterans Affairs
06.2008 - 12.2010
  • Implement Veterans screening process of eligibility for Medical and educational benefits
  • Coordinated fundraiser and seminars for veterans' community outreach, to educate veterans about benefits
  • Maintaining Veterans files and keeping organized records.

Medical Assistant

US Navy
Norfolk, VA
06.2004 - 09.2006
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

CNA

Sunrise Home Health
09.2002 - 05.2004
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

CNA

Eastern State Hospital
Medical Lake, WA
01.2003 - 01.2004
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Reduced patient stress levels through effective communication and active listening skills.

PCA

Private Care
Williamburg Va
07.2016 - 12.2020
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Education

Associate Of Applied Science - Pre-Nursing Health Sciences

Virginia Peninsula, Community College
Hampton, Virginia

Sociology

Old Dominion University

AS/Criminal Justice

Thomas Nelson Community College

Skills

  • Excellent People relations
  • ADL, taking vitals, patient care
  • Project management
  • Product marketing and research
  • Time management/problem solving and organizational skills
  • Efficient in Microsoft word/Excel
  • Photography and media software
  • Patient Care
  • Vital signs monitoring
  • Recording vital signs
  • Reliable team player
  • Dementia and Alzheimer's knowledge
  • HIPAA Compliance
  • Collecting vital signs
  • Patient-focused care
  • Compassionate caregiver
  • Direct Patient Care
  • Medical terminology knowledge
  • Documenting behaviors
  • Patient Management
  • Care plan implementation
  • Medical Records Management
  • Tube feedings and medications familiarity
  • Calm and level-headed under duress
  • Range of motion exercises
  • CNA Certification
  • CPR Certification
  • Time Management
  • Helping with medication

Timeline

CNA

VHS Walter Reed Convalescent Center
03.2023 - Current

Office Administrator, Patient Coordinator

Health Unlimited
01.2021 - 11.2022

PCA

Private Care
07.2016 - 12.2020

Registered Nursing Assistant

SL Start Washington
01.2014 - 06.2016

Veterans Liaison

Veterans Education Administration
06.2012 - 12.2014

Travel Private Care Aid

McVay Family
06.2008 - 09.2012

Veterans Liaison

Post Falls Veterans Affairs
06.2008 - 12.2010

Nursing Assistant

Home Health Private Care
01.2006 - 09.2012

Medical Assistant

US Navy
06.2004 - 09.2006

CNA

Eastern State Hospital
01.2003 - 01.2004

CNA

Sunrise Home Health
09.2002 - 05.2004

Associate Of Applied Science - Pre-Nursing Health Sciences

Virginia Peninsula, Community College

Sociology

Old Dominion University

AS/Criminal Justice

Thomas Nelson Community College
Elle Koller