Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edgar Gonzalez

SUNRISE,FL

Summary

Dynamic Banquet Captain with over twenty two years of experience at the hotel industry including Luxury Collection properties, excelling in team management and event execution. Proven ability to enhance guest satisfaction through exceptional service and effective communication. Bilingual and proficient in Microsoft office, Opera and Micros, leading teams to deliver memorable experiences while maintaining high operational standards.

Overview

35
35
years of professional experience

Work History

Banquet Captain

JW Marriot Miami Turnberry Resort and Spa
Aventura, FL
01.2023 - Current
  • Supervise and lead banquet staff before, during and after any event, delegating tasks and assigning responsibilities to ensure efficient operations with a high quality service and complete guest satisfaction. following the BEO and event planner / client directions.
  • Coordinated with kitchen staff to ensure timely food service during events.
  • Supported event planners in managing guest needs and preferences effectively.
  • Maintained cleanliness and organization of banquet areas throughout events.

Banquet Server on Call

Conrad Hotel
Fort Lauderdale, FL
03.2022 - Current
  • Serve food and beverage to the Guest in a friendly, timely and professional manner, following directions from banquet Manager, Captain/BEO.

Banquet Server

JW Marriott Miami Turnberry Resort & Spa
Aventura, FL
12.2018 - Current
  • Provided exceptional service to guests during large-scale events, ensuring satisfaction and repeat business.
  • Coordinated with kitchen staff to facilitate timely food delivery and presentation for banquets.
  • Trained new servers on best practices for customer interaction and banquet setup procedures.
  • Managed table settings and arrangements according to event specifications, enhancing guest experiences.

Honor Bar Attendant

The W Hotel
Miami Beach, FL
07.2012 - 12.2018
  • Managed beverage inventory and ensured product availability for customer satisfaction
  • Trained new staff on service protocols and operational standards
  • Implemented efficient workflow strategies to enhance service speed
  • Oversaw quality control of food and drink presentations

Banquet Captain

The W Hotel
Miami Beach, FL
07.2010 - 12.2018

Responsible for controlling all aspects in the execution of banquet function

  • Coordinated with kitchen staff to ensure timely food service during events.
  • Contributed to positive guest experiences through attentive service and support during Banquet events.

Banquet Server

The W Hotel
Miami Beach, FL
07.2008 - 12.2018
  • Setting up event spaces, preparing tables, serving food and beverages in a timely and high quality presentation to guest, maintaining cleanliness and assisting with post-event cleanup and breakdown.

Banquet Captain Associate Develpment Program

Starwood -The Diplomat Hotel
Hollywood, FL
01.2010 - 07.2010

Receive training during six months leading a team serving a Guest during Banquet functions to ensure a completely and positive experience.

Banquet Server

The Diplomat Beach Resort
Hollywood, FL
01.2004 - 01.2008
  • Provided exceptional food and beverage service to guests during Banquet large-scale events, ensuring satisfaction and repeat business.

Public Prosecutor

Colombia National Goberment
Bogota, Colombia
08.1990 - 11.2002
  • Analyzed case law to inform prosecutorial strategy and enhance trial preparation.
  • Led courtroom proceedings, presenting evidence and arguments to secure convictions.
  • Developed and implemented training programs for junior attorneys on legal procedures.
  • Collaborated with law enforcement agencies to gather critical evidence for cases.

Education

English Education

Broward College
Fort Lauderdale, FL

Food And Beverage Handler Program By HMCS Inc.

Hotel Industry

Graduate Certificate - Immigration

Paralegal of Americas
Miami, FL
12-2021

Associate of Science - Lawyer/Criminal

Free University
Bogota, Colombia
12-1997

Skills

  • Team management
  • Banquet setup
  • Team member development
  • Staff leadership
  • Bilingual / spanish
  • Knowledge in Opera, Micros and Microsoft Office, and all other office devices
  • Excellent people relations

Languages

Spanish
Native or Bilingual

Timeline

Banquet Captain

JW Marriot Miami Turnberry Resort and Spa
01.2023 - Current

Banquet Server on Call

Conrad Hotel
03.2022 - Current

Banquet Server

JW Marriott Miami Turnberry Resort & Spa
12.2018 - Current

Honor Bar Attendant

The W Hotel
07.2012 - 12.2018

Banquet Captain

The W Hotel
07.2010 - 12.2018

Banquet Captain Associate Develpment Program

Starwood -The Diplomat Hotel
01.2010 - 07.2010

Banquet Server

The W Hotel
07.2008 - 12.2018

Banquet Server

The Diplomat Beach Resort
01.2004 - 01.2008

Public Prosecutor

Colombia National Goberment
08.1990 - 11.2002

English Education

Broward College

Food And Beverage Handler Program By HMCS Inc.

Hotel Industry

Graduate Certificate - Immigration

Paralegal of Americas

Associate of Science - Lawyer/Criminal

Free University
Edgar Gonzalez