Ellen Anim-Mensah
Tracy,USA
Summary
Experienced operational excellence and people management professional with a track record of delivering optimal results and fostering key relationships in high-growth environments. Adept at strategic planning, process improvement, and ensuring customer satisfaction. Proven ability to drive business value and exceed performance targets.
Overview
18
18
years of professional experience
Work History
Distributed Service Manager
Medline Industries
- Current
- Provided strong email/phone support for accounts and sales reps
- Managed order processing and resolved order blocks to ensure timely delivery
- Utilized Zoom for team and leadership meetings.
Universal Agent
Comcast Corporation
02.2012 - 01.2020
- Managed field technician productivity and optimized job assignments
- Ensured customer satisfaction by monitoring service quality and resolving issues promptly
- Identified and implemented operational improvements to enhance efficiency.
Customer Account Executive
Comcast Corporation
11.2005 - 07.2010
- Managed full customer life cycle and exceeded sales targets consistently
- Built and maintained profitable business relationships to drive revenue growth.
Education
Bachelor of Science in Business -
University of Phoenix
Skills
- Microsoft Office Suite
- Internet
Affiliations
The National Society of Leadership and Success
Skill Areas
- Operations Management
- Strategic Planning
- People Management
- Process Improvement
- Client Relationship Management
- Sales Management
- Problem-Solving
- Leadership
- Analytical Skills
- Communication
Timeline
Universal Agent
Comcast Corporation
02.2012 - 01.2020
Customer Account Executive
Comcast Corporation
11.2005 - 07.2010
Distributed Service Manager
Medline Industries
- Current
Bachelor of Science in Business -
University of Phoenix
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