Ellen Arthurs
Aurora,CO
Summary
Dedicated and passionate pet groomer with over 20 years of experience in providing high-quality grooming services. I am committed to delivering exceptional customer service and meeting the unique needs of each pet. My attention to detail and strong time management skills make me a valuable addition to any team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dog Groomer
Destination Pet, LLC
07.2022 - 10.2024
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Dog Groomer
Great Grooms
09.2021 - 05.2022
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
Receptionist
Stout Street Foundation
03.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Dog Groomer
Grateful Dogg
07.2018 - 01.2020
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
Dog Groomer
PetSmart
07.2017 - 07.2018
- Bathe and groom dogs
- Discuss pet needs with customers and help them find products
- Check out customers at register
- Document all grooming information
- Customer service for anyone coming in the store
Education
High school diploma -
Brighton High School
Brighton, CO05.1983
Skills
- Pet bathing
- Hair cutting
- Kennel Experience
- Front Desk
- Dog Handling
- Nail trimming
Certification
Dog Grooming Certification at PetSmart, 03/01/05
Assessments
- Dog & cat groomer, Proficient, 01/01/22, Dog and cat grooming in a salon setting
- Customer focus & orientation, Proficient, 01/01/22, Responding to customer situations with sensitivity
Timeline
Dog Groomer
Destination Pet, LLC
07.2022 - 10.2024
Dog Groomer
Great Grooms
09.2021 - 05.2022
Receptionist
Stout Street Foundation
03.2020 - 08.2021
Dog Groomer
Grateful Dogg
07.2018 - 01.2020
Dog Groomer
PetSmart
07.2017 - 07.2018
Dog Grooming Certification at PetSmart, 03/01/05
High school diploma -
Brighton High School
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