Ellen Bickford-Goodwill
Carson,CA
Summary
Over 20+years providing Customer Service related care to internal and external clients. The Services performed include Pharmaceutical, Banking, and hands-on Caregiving. My most recent educational experience,”medical billing&coding” includes an additional 1 year experience in this field. My previous Banking experience and other, in hopes to land a position in Customer Relations
Overview
31
31
years of professional experience
Work History
In-Home Caregiver
Personal Assistance Service Counsel (PASC)
Pasadena, California
06.2024 - Current
- Provided personal care and companionship to elderly individuals in their homes.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and eating.
- Planned nutritious meals and snacks according to dietary guidelines.
- Provided emotional support by listening attentively to concerns expressed by clients.
- Prepare/refill medication therapy
In-Home Supportive Services Provider
Department of Social Services (DPSS) Program
Torrance, California
10.2018 - Current
- Transported clients to medical appointments and other errands as required.
- Assisted with activities of daily living including toileting, ambulation and transferring patients safely from bed to wheelchair or chair to toilet.
- Performed light housekeeping duties such as changing linens, vacuuming carpets or dusting furniture.
- Developed meaningful relationships with clients by providing emotional support when needed.
- Ensured compliance with state regulations related to In-Home Supportive Services Provider role.
- Participated in continuing education classes and seminars related to In-Home Supportive Services Provider role.
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Pharmacy Technician Assistant
Centinela Hospital
Inglewood, California
01.2003 - 10.2017
- Performed monthly inventories of all medications, tracked expiration dates and disposed of expired drugs accordingly.
- Prepared intravenous admixtures following established protocols under direct supervision of a pharmacist.
- Inspected labels on prescription containers for accuracy before delivering them to customers.
- Assisted in resolving billing issues between pharmacies, payers and insurers or other third parties as needed.
- Assisted pharmacists in filling prescriptions, verifying accuracy and labeling bottles.
- Organized inventory of pharmaceuticals to ensure stock was always available.
- Stocked shelves with medication and supplies; maintained cleanliness of work area.
- Compounded medications for dispensing according to physician prescription orders.
- Ensured compliance with all state regulations governing the safe storage and handling of drugs in the pharmacy.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Merchant Teller
Wells Fargo Bank, N.A.
Torrance, California
07.1997 - 10.2000
- Researched customer problems and provided effective solutions.
- Adhered to all safety procedures for handling cash.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Greeted customers and identified their banking needs.
- Provided accurate information about products, services, rates and fees to customers.
- Processed deposits, withdrawals, loan payments, cash advances, transfers and check cashing.
- Balanced the teller drawer daily by counting the cash and reconciling to the computer-generated proof sheet.
- Cross-sold bank products such as savings accounts and credit cards.
Cash Application Specialist
Creative Computers
Torrance, California
02.1994 - 10.1997
- Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
- Processed credit card payments utilizing the appropriate payment processor.
- Researched discrepancies between customers' payments and invoices.
- Assisted in preparing daily bank deposits of all incoming payments.
- Maintained accurate records of cash receipts and applications on a daily basis.
- Provided excellent customer service to internal and external customers regarding payment inquiries.
Education
Certificate - Prof. Medical Billing And Coding W/ Applied PCS
California State University San Bernadino
San Bernardino, CA07-2022
Certificate - Pharmaceutical Sciences
American Institute of Health Sciences
Long Beach, CA11-2002
Skills
- Client documentation
- Clinical Quality Program Standards
- Personalized care
- Compassionate client care
- Data Entry
- Computer Operations (WP, Lotus 123)
- Money Handling (balancing)
- Client Confidentiality
Timeline
In-Home Caregiver
Personal Assistance Service Counsel (PASC)
06.2024 - Current
In-Home Supportive Services Provider
Department of Social Services (DPSS) Program
10.2018 - Current
Pharmacy Technician Assistant
Centinela Hospital
01.2003 - 10.2017
Merchant Teller
Wells Fargo Bank, N.A.
07.1997 - 10.2000
Cash Application Specialist
Creative Computers
02.1994 - 10.1997
Certificate - Prof. Medical Billing And Coding W/ Applied PCS
California State University San Bernadino
Certificate - Pharmaceutical Sciences
American Institute of Health Sciences