Ellen Brooks
Mineral Wells,WV
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CMA/Receptionist
Camden Clark Medical Center
Williamstown, WV
03.2000 - Current
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Promoted clean and sanitary environment by maintaining department equipment.
- Obtained, recorded and reported patient vital signs for medication administration.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Resolved customer complaints or answered customers' questions.
- Performed data entry and other administrative tasks to support departments.
Education
Medical Assisting
Strafford Career Institute
11.2010
Certification Medical Assistant
National Association For Health Professionals
11.2010
GED -
Harrisville Adult Institute
09.1992
Skills
- Multitasking and Prioritization
- Health Insurance Verification
- Verbal and Written Communication
- EMR Updating
- HIPAA Compliance
- Dependable and Responsible
- Organization and Time Management
- Multitasking Abilities
- Critical Thinking
- Problem-Solving
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Self-Motivated
- Clerical Support
- Flexible and Adaptable
Additional Information
- scheduling patient appointment
- answer incoming calls
- prior authorization
- referrals
Certification
- Certified Medication Aide (CMA)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
CMA/Receptionist
Camden Clark Medical Center
03.2000 - Current
Medical Assisting
Strafford Career Institute
Certification Medical Assistant
National Association For Health Professionals
GED -
Harrisville Adult Institute
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