Ellen Bzdyra
Summary
Detail-oriented service coordinator adept at managing service requests and maintaining accurate records. Proven effectiveness in improving communication and operational flow among clients and service providers. Dedicated to fostering customer loyalty by resolving issues promptly and efficiently.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Coordinator
CPP
Marlborough, Connecticut
02.2026 - 04.2026
- Coordinated service requests and scheduled client appointments to enhance service delivery.
- Facilitated communication between clients and service providers to ensure understanding and satisfaction.
- Collaborated with team members to improve workflow efficiency.
- Cultivated supplier relationships to streamline parts procurement processes.
- Processed purchase orders and tracked deliveries to maintain operational flow.
Service Coordinator
All Gas & Equipment Co.
12.2024 - 01.2026
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed customer inquiries and resolved issues, contributing to increased satisfaction and retention.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues, fostering satisfaction and loyalty.
- Coordinated service schedules to optimize technician assignments and improve response times.
- Collaborated with cross-functional teams to streamline communication, enhancing operational efficiency.
- Maintained detailed records of service transactions, supporting data integrity and reporting needs.
Customer Service Representative
Suburban Propane
01.2022 - 12.2024
- Resolved customer inquiries and complaints, contributing to improved satisfaction levels.
- Processed service orders accurately using CRM software, ensuring timely delivery.
- Collaborated with team members to streamline communication and improve service response times.
- Trained new staff on company policies and customer service best practices, supporting team cohesion and knowledge retention.
- Handled high-stress situations with professionalism, effectively resolving disputes and maintaining customer trust.
Office Manager
Woods Grove Realty & Management Co.
09.2019 - 03.2022
- Managed office operations, ensuring efficient workflow and communication among team members.
- Coordinated scheduling for meetings and appointments, improving time management and resource allocation.
- Implemented office supply inventory management system, optimizing procurement processes and controlling expenses.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by developing efficient filing systems and organizational strategies to enhance workflow.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Process payroll for employees using automated payroll systems.
- Collaborated with team members to streamline tax preparation processes.
Office Manager
Chads Quality Tree
Union, CT
03.2010 - 09.2019
- Coordinated appointment bookings and calendar updates for executives and team members, enhancing scheduling efficiency.
- Processed vendor invoices to ensure timely payment and accurate record-keeping, supporting financial operations.
- Maintained accurate records of accounts receivable and payable transactions.
- Implemented payroll systems to streamline processes and improve accuracy.
- Collaborated with HR to maintain accurate employee records and classifications, ensuring compliance with organizational standards.
- Resolved complex customer issues through effective communication strategies.
- Analyzed customer needs to create accurate and competitive quotes.
- Collaborated with sales teams to streamline quote processes and improve efficiency.
- Utilized tax software to input data and generate filings efficiently.
Education
GED -
Coventry High School
Coventry, CT06-1984
Skills
- Case management
- Client advocacy
- Accurate recordkeeping
- Documentation skills
- Detail orientation
- Multitasking ability
- Adaptability
- Verbal communication
Certification
- Computerized Accounting - 1991
Timeline
Service Coordinator
CPP
02.2026 - 04.2026
Service Coordinator
All Gas & Equipment Co.
12.2024 - 01.2026
Customer Service Representative
Suburban Propane
01.2022 - 12.2024
Office Manager
Woods Grove Realty & Management Co.
09.2019 - 03.2022
Office Manager
Chads Quality Tree
03.2010 - 09.2019
GED -
Coventry High School