Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Ellen Chu

GARDEN STATE HONDA
STATENISLAND,NY
1
Language
27
years of professional experience

Results-driven retail sales associate with over 26 years of experience in customer service and problem-solving. Adept at analyzing customer feedback and implementing improvements to deliver exceptional shopping experiences and foster customer loyalty.

Work History

Retail Sales Associate

26 Years 7 Months
GARDEN STATE HONDA | 01.2000 - Current
  • Delivered exceptional customer service, resolving inquiries and enhancing the overall shopping experience.
  • Maintained comprehensive product knowledge, assisting customers with informed purchasing decisions.
  • Processed sales transactions efficiently, ensuring accuracy and compliance with company policies.
  • Analyzed customer feedback to identify trends and recommend improvements in service delivery.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Engaged with customers on the sales floor, offering assistance and improving the shopping experience.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Education

High School Diploma

Hollywood High School | Los Angeles, CA | 06-2008

No Degree - Business

Los Angeles City College | Los Angeles, CA

Skills

Customer service
Problem-solving
Time management
Customer assistance
Cash handling
Sales techniques
Teamwork and collaboration
Collaboration

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Retail Sales Associate

GARDEN STATE HONDA
01.2000 - CurrentRead More

Los Angeles City College

No Degree from Business
Read More

Hollywood High School

High School Diploma
Read More
Ellen Chu