Ellen Currey

• Advocated for staff members, helping to identify and resolve conflicts.
• Stay current on UBS processes, procedures, and policies
• Supported HR Business Partners in day to day employee activity
• Field upwards up 40 chats or inbound calls per day

• Reviewed client transactions, conduct initial analysis and identify suspicious activity as well as escalate cases for further review
• Assisted with the design and development of monitoring reports and assist management with testing enhancements to the monitoring program
• Maintained regular contact with branch personnel to obtain necessary information about customers and account activity

• Handled of all potential fraud issues flagged by the team and other departments
• Maintained all fraud Zendesk queues to meet Service Level Agreements
• Managed multiple tasks in a high volume environment and exercising sound judgment while maintaining confidential and sensitive information
• Demonstrated success in driving complex strategies and projects

• Scan the Postmates platform for fraudelent activity
• Investigate all suspicious claims or patterns of behavior
• Analyze security of orders placed on the platform
• Negotiated disputed charges