Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ellen Delisle

Brooklyn,NY

Summary

Customer service professional with extensive experience in Retail and Animal Welfare Management. Proven track record in enhancing store operations, driving sales growth, and managing inventory effectively. Expertise in customer relations and achieving budgetary goals while reducing operational costs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Primary Care Service Coordinator

Schwarzman Animal Medical Center
New York , NY
05.2023 - Current
  • Managed appointment scheduling for Primary Care Department
  • Fielded calls and emails from established patients and collaborated with clinic team to relay communications to clients, refill prescriptions and refer to specialty services as needed
  • Reviewed incoming appointment requests and medical records for new patients to ensure they are scheduled with appropriate department
  • Reviewed medical records and prepared paperwork for clients traveling internationally with their pets

Sr. Manager of Rescue and Welfare - Adoptions

Bideawee Animal Shelter
01.2021 - 05.2023
  • Oversaw all animal care and adoption operations.
  • Implemented internal communications processes for animal outcome flow.
  • Rolled out the reopening of adoption centers for walk-in operations from the public.
  • Implemented continuing staff professional development through a partnership with external organizations.
  • Partnered with the volunteer department to run program evaluation and implement improvements.
  • Created detailed reports on project progress for senior management review.

Foster Care Manager

Bideawee Animal Shelter
New York, NY
11.2019 - 01.2021
  • Expanded foster care operations by 65%, servicing over 500 animals, and increasing available foster homes by 160%.
  • Rolled out emergency foster care placement for 100% of shelter pets during the New York Shelter-in-Place order.
  • Configured all foster care operations within a customized online shelter portal.
  • Implemented an annual program assessment.
  • Compiled resource library for foster caregivers.

Client Care Supervisor

Bideawee Animal Shelter
New York, NY
10.2018 - 11.2019
  • Greeted all patrons who entered the shelter
  • Fielded all phone calls to shelter and discussed adoption processes and status of adoptable animals with callers
  • Assisted with directing workflow of shelter staff to meet adoption traffic
  • Reviewed and completed adoption and medical paperwork at time of adoption for pets going home
  • Maintained presentable shelter lobby
  • Oversaw training of all front desk volunteers

Director of Operations

Nap York
New York, NY
06.2018 - 10.2018
  • Provided an elevated level of hospitality and customer service to all Nappers.
  • Identified operational opportunities, and created standardized policies and procedures.

ASSISTANT STORE MANAGER

DSW-Designer Shoe Warehouse
New York, NY
01.2013 - 06.2018
  • Assisted the store manager by running day-to-day operational tasks and all merchandising tasks at a $19 million flagship location.
  • Responsible for all clearance inventory, accounting for 30% of the store's total inventory.
  • Drove sales goals and service standards by analyzing key performance metrics on a daily basis. This resulted in an increase in service compliments and a decrease in service complaints from 2014 to 2015.
  • Facilitated continuous cross-training of over 100 sales associates in merchandising processes. This resulted in two internal promotions within the year, and an increase in the employee satisfaction survey score from 2015 to 2016.
  • I wrote and delivered the annual stock and sales associate performance reviews.

Education

BS - Family, Youth and Community Sciences

University of Florida
Gainesville, FL
01.2014

Skills

  • Team leadership and recruitment
  • Goal setting
  • Verbal and written client communication
  • Program evaluation
  • Visual merchandising
  • Inventory management
  • Time management
  • Strong multi-tasking
  • Process improvement
  • Conflict resolution
  • Data analysis

Certification

  • Fear Free Shelter Professional
  • Certificate in Organizational Leadership - Association for Animal Welfare Advancement

Timeline

Primary Care Service Coordinator

Schwarzman Animal Medical Center
05.2023 - Current

Sr. Manager of Rescue and Welfare - Adoptions

Bideawee Animal Shelter
01.2021 - 05.2023

Foster Care Manager

Bideawee Animal Shelter
11.2019 - 01.2021

Client Care Supervisor

Bideawee Animal Shelter
10.2018 - 11.2019

Director of Operations

Nap York
06.2018 - 10.2018

ASSISTANT STORE MANAGER

DSW-Designer Shoe Warehouse
01.2013 - 06.2018

BS - Family, Youth and Community Sciences

University of Florida

Similar Profiles

CREATE PROFILE