Sarah Kettell
Mount Vernon
Summary
Healthcare leader and registered nurse with 13+ years of clinical and operational experience across hospital, emergency, rehabilitation, and primary care environments. Proven ability to lead multi-site clinic operations, develop high-performing teams, and drive improvements in quality, patient experience, and financial performance. Experienced in clinic development, physician and staff recruitment, workflow optimization, and program implementation. Recognized for strong leadership during high-pressure environments and for building collaborative relationships across interdisciplinary teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Primary Care
Knox Community Hospital
Mount Vernon, OH
11.2025 - Current
- Provide strategic and operational leadership for multiple primary care clinic locations.
- Oversee physicians and interdisciplinary staff while ensuring delivery of high-quality, patient-centered care.
- Lead clinic operations including workflow optimization, staffing models, and operational performance.
- Manage budgets, operational planning, and financial performance for primary care service lines.
- Direct recruitment, hiring, onboarding, and performance management of physicians and support staff.
- Lead planning and launch of new clinics, including operational design, staffing, and implementation.
- Develop new programs and services to expand access and strengthen community healthcare delivery.
- Foster a culture of continuous improvement through data analysis, performance metrics, and quality initiatives.
Clinic Manager
Knox Community Hospital
Mount Vernon, OH
09.2021 - 11.2025
- Managed operations of both a primary care clinic and walk-in clinic.
- Led clinical and administrative staff to achieve high performance and operational efficiency.
- Developed and implemented clinic policies, procedures, and workflow improvements.
- Managed staff performance including evaluations, coaching, and corrective actions.
- Monitored operational metrics to improve patient satisfaction and clinic performance.
- Assisted with budget planning and ensured operations remained within financial guidelines.
- Piloted the first walk-in clinic within family medicine and helped open a community walk-in clinic.
Skilled Rehabilitation Unit Manager
The Ohio Eastern Star Home
Mount Vernon, OH
12.2019 - 09.2021
- Managed clinical rehabilitation nursing practice and allied health services.
- Supervised 50+ employees across interdisciplinary care teams.
- Led process improvements resulting in improved facility star rating.
- Reduced patient falls by 65% and readmission rates by 35%.
- Developed rehabilitation programs focused on high-quality, cost-effective patient care.
- Organized and executed the facility COVID-19 response plan.
Nursing Supervisor
Knox Community Hospital
Mount Vernon, OH
03.2019 - Current
- Supervise hospital nursing departments and oversee daily nursing operations.
- Serve as liaison between managers, unit directors, physicians, and clinical staff.
- Lead hospital-wide emergency responses including code blues and rapid response teams.
- Manage staffing ratios, bed placement, and operational coordination across units.
Emergency Department Charge Nurse / Staff RN
Nationwide Children's Hospital
Columbus, OH
10.2016 - 12.2019
- Led patient flow and operations within a busy Level-I trauma emergency department.
- Oversaw teams of 50+ staff members during high-acuity emergency situations.
- Led a quality improvement initiative establishing a stroke protocol to improve response times.
- Provided emergency care to pediatric and adult populations.
Emergency Department Staff RN
Knox Community Hospital
Mount Vernon, OH
05.2012 - 03.2019
- Delivered emergency nursing care to pediatric, adult, and geriatric patients.
- Served as charge nurse focusing on department throughput and staffing efficiency.
- Participated in EMAR system implementation, staff training, and go-live support.
- Precepted and mentored newly hired nurses.
Education
Bachelor of Science in Nursing - BSN
Western Governors University
01-2019
Associate Degree in Nursing - ADN
Central Ohio Technical College
01-2012
Skills
- Healthcare Operations Leadership
- Multi-Site Clinic Management
- Physician & Staff Recruitment
- Budget & Financial Oversight
- Quality Improvement & Performance Metrics
- Clinic Development & Program Implementation
- Patient Experience & Access Optimization
- Interdisciplinary Team Leadership
- Workflow & Process Improvement
Certification
- Registered Nurse – State of Ohio
- Advanced Cardiac Life Support (ACLS)
- Basic Life Support (BLS)
- Pediatric Advanced Life Support (PALS)
Timeline
Director of Primary Care
Knox Community Hospital
11.2025 - Current
Clinic Manager
Knox Community Hospital
09.2021 - 11.2025
Skilled Rehabilitation Unit Manager
The Ohio Eastern Star Home
12.2019 - 09.2021
Nursing Supervisor
Knox Community Hospital
03.2019 - Current
Emergency Department Charge Nurse / Staff RN
Nationwide Children's Hospital
10.2016 - 12.2019
Emergency Department Staff RN
Knox Community Hospital
05.2012 - 03.2019
Associate Degree in Nursing - ADN
Central Ohio Technical College
Bachelor of Science in Nursing - BSN
Western Governors University