Ellen Duty

• Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Developed and maintained filing systems to facilitate easy access to information.
• Requested all records for upcoming diagnostic mammograms and MRI's
• Fulfilled all incoming record requests
• Maintain quarterly BLS certification
• Additional duties as assigned daily
• Managed on average 100 or more patient charts daily

• Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Developed and maintained filing systems to facilitate easy access to information.
• Calling of all upcoming Nuclear Medicine, MRI and CT patients to provide them with directions for their procedure
• Assisting incoming patients with directions
• Checking in patients for appointments
• Managed over 30 patients daily

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• On average helped fill 300 or more prescriptions

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Overseen front end operations of store
• Average of 15-20 employees each shift

• Verified effective use of referrals across organization for new business development.
• Assisted branch operations supervisor with back-up oversight of teller operational duties.
• Built strong relationships with clients, fostering trust and loyalty through exceptional service.
• Expanded client base by proactively seeking new business opportunities through networking events and referrals.
• Supervised front line associates modeling cross-sell opportunities and engagement strategies.
• Opening of new accounts within branch
• Other duties as assigned by management
• Managed 5 employees that worked under me