Ellen Foster Hamilton
Classic Concierge
Washington,DC
1
Certification
17
years of professional experience
Results-driven Administrative Coordinator, Receptionist Supervisor, and Office Operations Professional with 15+ years of experience leading front desk operations, supervising administrative staff, coordinating employee onboarding, supporting human resources functions, and managing high-volume customer service environments. Proven ability to oversee daily operations, streamline processes, train and develop staff, coordinate schedules, manage vendor relationships, and serve as a liaison between leadership, employees, clients, and external stakeholders. Recognized for fostering positive workplace cultures, resolving complex issues, ensuring policy compliance, and driving operational excellence across legal, healthcare, property management, and public-facing administrative environments. Committed to exceptional service, effective leadership, and organizational success.
Work History
Concierge & Administration Coordinator
3 Years 8 Months- Served as the primary point of contact for clients, residents, visitors, and business partners, delivering professional, personalized concierge services.
- * Coordinated daily administrative and front desk operations to maintain efficient workflows, exceptional service, and a welcoming professional environment.
- * Managed high-volume calls, emails, inquiries, and service requests, providing timely responses and resolving issues with professionalism and discretion.
- * Coordinated appointments, reservations, schedules, meetings, and special requests while maintaining accuracy and attention to detail.
- * Supervised, trained, and supported front desk and administrative staff, promoting service excellence, accountability, and teamwork.
- * Maintained accurate records, prepared correspondence, managed documentation, and provided comprehensive administrative support.
- * Managed vendor relationships, service providers, deliveries, and maintenance requests to ensure timely completion and customer satisfaction.
- * Supported employee onboarding, scheduling, training coordination, and human resources administrative functions.
- * Addressed client concerns, resolved complex service-related issues, and escalated matters to management when appropriate.
- * Maintained confidentiality, upheld company policies, and ensured compliance with established procedures and service standards.
- * Served as a liaison among leadership, employees, clients, vendors, and external stakeholders, fostering positive and productive relationships.
- * Identified opportunities to improve administrative processes, streamline daily operations, and enhance the overall client experience.
- Concierge and Guest Relations
- Administrative Coordination
- Front Desk and Office Management
- Customer Service Excellence
- Staff Supervision and Training
- Scheduling and Calendar Management
- Vendor and Client Relations
- Human Resources Administrative Support
- Conflict Resolution and Problem-Solving
- Recordkeeping and Confidentiality
- Process Improvement
- Communication and Team Leadership
Patient Care Assistant
1 Year 8 Months- Monitored patient vital signs and reported changes promptly to nursing staff.
- Assisted patients with bathing, grooming, toileting, and daily living activities.
- Transferred patients safely using proper lifting techniques and mobility aids.
- Documented care observations accurately in patient records and handoff notes.
- Supported infection control practices by maintaining clean, sanitized patient environments.
- Coordinated patient transport, positioning, and comfort during routine care tasks.
- Responded to patient needs with calm, attentive support and clear communication.
- Mentored new care staff on bedside procedures, safety standards, and workflow expectations.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Gathered medical information, weight and height measurements and vital signs.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Transported food trays and aided with feeding.
- Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Exhibited flexibility in adapting to changes in schedules or assigned duties while maintaining professionalism.
- Implemented infection control protocols effectively, reducing the spread of illness within the facility.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Educated patients on personal hygiene practices, promoting self-care skills for long-term wellbeing.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Delivered high-quality care to Type patients in hospital facility.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of Number+ residents under long-term care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Receptionist Supervisor
3 Years 9 Months- Supervised front desk operations, ensuring professional client reception and timely visitor processing.
- Coordinated switchboard coverage, directing calls accurately to attorneys and staff.
- Scheduled conference rooms, maintaining calendars and resolving booking conflicts efficiently.
- Trained reception staff on phone etiquette, office procedures, and service standards.
- Monitored incoming mail, deliveries, and courier routing for secure distribution.
- Resolved client inquiries discreetly, supporting smooth communication across departments.
- Managed daily coverage plans, balancing staffing needs and peak lobby activity.
- Maintained reception procedures, improving consistency in administrative and hospitality support.
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
- Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
- Assisted in the recruitment process, conducting interviews and selecting highly-skilled candidates for receptionist positions.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
- Organized various events and meetings, ensuring seamless coordination of logistics and clear communication among participants.
- Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
- Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
- Supported interdepartmental collaboration through effective communication channels and proactive involvement in company initiatives.
- Increased employee retention, fostering a supportive work environment and addressing staff concerns professionally.
- Served as liaison between departments within the organization, facilitating smooth communication flow essential for successful project completion.
- Collaborated with management to identify areas for improvement, implementing changes that resulted in enhanced operational efficiency.
- Assisted in the development of policies and procedures for the reception team, ensuring adherence to organizational standards and promoting a consistently high level of service.
- Streamlined office processes for increased efficiency by implementing new organizational systems and procedures.
- Contributed to cost-saving efforts by monitoring office supply inventory levels closely and making strategic purchasing decisions when necessary.
- Kept abreast of industry trends and best practices, applying this knowledge to continuously refine reception operations and exceed client expectations.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for Number employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
High School Diploma
Skills
● Administrative & Office Operations Management
● Front Desk & Reception Supervision
● Staff Leadership
Training & Development
● Employee Onboarding & HR Administrative Support
● Customer Service & Client Relations
● Scheduling & Calendar Management
● Vendor & Facilities Coordination
● Workflow Optimization & Process Improvement
● Conflict Resolution & Problem-Solving
● Policy Compliance & Confidentiality
● Records Management & Documentation
● Communication & Interdepartmental Coordination
● Appointment & Meeting Coordination
● Employee Relations & Team Development
● Operational Efficiency & Quality Assurance
● Microsoft Office & Administrative Systems
Certification
CPR Certified
AED Certified
Timeline
Patient Care Assistant
Marshall Jackson Healthcare Service
06.2023 - 02.2025Read More
Concierge & Administration Coordinator
Classic Concierge
02.2023 - CurrentRead More
Receptionist Supervisor
Patton Boggs LLP
06.2009 - 03.2013Read More
Ballou
High School Diploma
Read More