Summary
Overview
Work History
Education
Custom
Timeline
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Ellen Frazier

Spokane,Washington

Summary

Upbeat, customer-focused Sales Associate with 40+years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.

Overview

18
18
years of professional experience

Work History

Barista Cashier Sales Associate

Paradies Lagardere
Spokane, WA
02.2012 - 03.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, mochas, and Americanos.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Utilized POS system to receive and process customer payments.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Counted and balanced cashier drawers.

Cashier

Total Wine & More
Spokane, WA
08.2011 - 12.2011
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Counted and balanced cashier drawers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Front-end Cashier

Walmart
Spokane, WA
04.2006 - 01.2011
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Built and maintained productive relationships with employees.
  • Checked personal identifications during alcohol and tobacco sales.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Education

High School Diploma -

Fayetteville Technical Community College
Fayetteville, NC

Paralegal Studies

Fayetteville Technical Community College
Fayetteville, NC

Custom

  • Up to date food service card

Timeline

Barista Cashier Sales Associate

Paradies Lagardere
02.2012 - 03.2024

Cashier

Total Wine & More
08.2011 - 12.2011

Front-end Cashier

Walmart
04.2006 - 01.2011

High School Diploma -

Fayetteville Technical Community College

Paralegal Studies

Fayetteville Technical Community College

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Ellen Frazier