Ellen Gerken

Oversaw production of all changes to Citishare-managed systems

- Full Time Employee - January 2009-March 2010

- Part Time Employee - August 2005-January 2009

Responsibilities included review and feedback of all project documentation, test plans and installation plans; review of certification test results; responsible for RCSA testing for Change control as well as performing field testing as part of change installations.

Change Control Analyst-Manpower Employee - Responsibilities entailed review of certification results.

Transaction Analyst - Manpower Employee - Responsibilities included management and responsibility of identifying, reporting, managing and working all systemic on-line and off-line problems with Citibank businesses, Networks and Citishare Switch Provider/FIS until resolved and/or closed. Responsible for taking rotational off-hours escalations of on-line business/network system issues.

Responsibilities included management, reporting, identification of all systemic on-line and off-line problems associated with Switch Service provider, Citibank Businesses as well as Network Endpoints. Performed field production testing at Citibank businesses and networks to identify system issues.

Responsible for providing customer support to MasterTeller members as well as to MasterTeller members migrating over to the Cirrus/MDS platform at that time processed by the National Bank of Detroit.