Ellen Gilland
Alamo,CA
Summary
Versatile front office representative with 35+ years of Office Management, Treatment Coordination and Hygiene Administration.
Excellent interpersonal skills, dedicated to positive patient relationships.
Overview
23
23
years of professional experience
Work History
Hygiene Administrator/Treatment Coordinator
Dr. Mark Maher
09.2019 - 04.2023
- Led successful merger of two Dental practices. Maximized patient retention during transition.
- Responsible for Hygiene and Treatment scheduling, billing, insurance verification and claims processing.
- Prepared and presented treatment plans and financial arrangements.
- Responsible for "Morning Huddle".
- Proficient in Open Dental, Dental Intel, SoftDent, Slack and Shick software.
Office Manager
Frank Skiba, DDS
06.2000 - 09.2019
Responsible for all aspects of front office including reception check in and patient check out.
- Responsible for creating and maintaining the ideal schedule for all hygiene and doctor treatment.
- Responsible for insurance verification and claim processing.
- Responsible for account payments personal and insurance.
- Responsible for Coordinating treatment with outside providers.
- Addressing
Skills
- Open Dental Software, SoftDent, Dental Intel, HDR, Schick eAssist and eRx e-Prescribing software proficiency
- Outstanding communication skills
- Extensive experience in all aspects of dental insurance
- Efficient and Detail-Oriented
- Clear and accurate treatment planing
- Financial arrangement pretension
- Highly successful treatment acceptance
- Passionate and caring for patients of all ages
- Team oriented always happy to help other staff members for the best patient experience
Timeline
Hygiene Administrator/Treatment Coordinator
Dr. Mark Maher
09.2019 - 04.2023
Office Manager
Frank Skiba, DDS
06.2000 - 09.2019
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