Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Ellen Gonzalez

Fairdale,KY

Summary

Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Knowledgeable Loan Processor offering expertise in legal statutes and established lending guidelines. Excellent communication and negotiation skills. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Overview

4
4
years of professional experience

Work History

Mortgage Loan Processor

Stock Yards Bank & Trust
04.2023 - 09.2023
  • Handled any conditions sent from underwriting departments.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
  • Received on-going, comprehensive training on home loan products and mortgage process.

Customer Service Representative

Lowes Home Improvment
05.2022 - 05.2023
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Cashier

Lowes Home Improvment
05.2022 - 05.2023
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.

Receptionist

Lawn Services Inc.
02.2020 - 08.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.
  • Answered up to 150 emails/ central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Responded to inquiries from callers seeking information.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected mailed payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

High School Diploma -

Fairdale High School
Fairdale, KY
05-2022

Bachelor of Arts - Accounting And Finance

University of Louisville
Louisville, KY
Current

Skills

  • Customer assistance
  • Written and verbal communication
  • Reports and documents
  • Cash Handling
  • Coaching and mentoring
  • Time management skills
  • Identification checks
  • Appraisal Compilation
  • Appraisals
  • Financial Document Review
  • Contract Finalization
  • Processing Procedures

Languages

Spanish
Native or Bilingual

Timeline

Mortgage Loan Processor

Stock Yards Bank & Trust
04.2023 - 09.2023

Customer Service Representative

Lowes Home Improvment
05.2022 - 05.2023

Cashier

Lowes Home Improvment
05.2022 - 05.2023

Receptionist

Lawn Services Inc.
02.2020 - 08.2022

High School Diploma -

Fairdale High School

Bachelor of Arts - Accounting And Finance

University of Louisville

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Ellen Gonzalez