Ellen Henry
Lido Beach ,NY
Summary
Dynamic Senior Team Leader at North Shore Animal League, skilled in strategic planning and team development. Successfully enhanced communication across all departments, improving response times for pre approval of adoptions. Leveraged motivational skills to foster a collaborative environment, leading to increased employee retention and success. Proven ability to manage operations efficiently while prioritizing a strong customer focus and satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Team Leader
North Shore Animal League
Port Washington NY
11.2019 - 10.2026
- Supported daily team operations to keep shelter workflows smooth and animal care standards consistent.
- Assigned staff across adoption floor, intake areas, and support services to maintain full coverage.
- Trained new team members on safety procedures, handling protocols, and customer service expectations with the highest standards.
- Observed animal welfare activities, raised concerns, and supported timely medical or behavioral follow-up.
- Improved communication between departments to speed response times for adopters, fosters, and volunteers.
- Handled staff issues professionally, reinforced accountability, and maintained positive team performance.
- Recorded daily operations accurately to support continuity, and compliance requirements.
- Set team goals, assigned tasks, and established deadlines on a daily schedule.
- Promoted collaborative work environment with open communication for stronger problem-solving.
- Managed inventory and stock while keeping detailed records and maintained daily orders.
- Maintained positive customer relationships by addressing problems directly and applying effective corrective actions.
- Stayed calm and professional when addressing unhappy customers and resolved all issues.
- Reviewed employee performance and delivered constructive feedback to improve skills.
- Opened and closed 14,000 sq feet and supported smooth operations daily.
- Built strong rapport with coworkers and supervisors in other departments for a smooth work environment.
- Scheduled and prioritized tasks to balance admissions, adoptions, and facility support needs at the highest levels.
Education
Licensed Cosmetologist, Lash Technician -
Robert Fiance Beauty School
NY Associate of Arts -
Queens College
NYLicensed Realtor -
Real Estate
NY Skills
Motivational skills
Customer focus
Team development and delegation
Strategic planning
Conflict & de-escalation management
Timeline
Senior Team Leader
North Shore Animal League
11.2019 - 10.2026
Licensed Cosmetologist, Lash Technician -
Robert Fiance Beauty School
Associate of Arts -
Queens College
Licensed Realtor -
Real Estate