Ellen Kassebaum
Buckeye,AZ
Summary
Results-driven individual with over 15 years of experience in customer service and insurance. Proven ability to enhance team performance through cross-functional collaboration and innovative solutions. Committed to providing exceptional service and improving operational efficiency.
Overview
37
37
years of professional experience
Work History
Fullfillment
REI
Goodyear, Arizona
03.2021 - Current
- resolving issues with knowledgeable and friendly support.
- Earned recognition from management for contributions that improved customer satisfaction.
- Completed day-to-day duties with accuracy and efficiency to meet operational goals.
- Proposed innovative ideas that enhanced team performance and led to successful outcomes.
- Collaborated with diverse teams to solve product and service-related challenges.
- Provided guidance and support to colleagues, fostering a collaborative work environment.
- Worked cross-functionally to achieve organizational objectives effectively.
Licensed Insurance Agent
Alice Dryers insurance, Farmers Insurance
Buckeye, AZ
03.1989 - 10.2015
- Guided clients in selecting tailored insurance policies to meet specific needs.
- Informed customers on coverage options and policy details to improve understanding.
- Processed applications and maintained precise client records for efficient management.
- Collaborated with underwriting teams to evaluate risk factors for policy issuance.
- Recognized and acted on opportunities to cross-sell additional policies to existing clients.
- Conducted regular follow-ups with clients regarding policy renewals and updates.
- Provided exceptional customer service to resolve inquiries and address concerns promptly.
- Ensured compliance with federal, state, and local laws governing insurance practices.
Education
Certified Insurance Agent For Life,Property, Casualty,Accident,Health, Sickness - Isurance
Insurance Agent
Phoenix, AZ08-1989
Certified Travel Agent - Teavel Agent
Travel School
Miami, FL09-1987
High School Diploma -
Buckeye Union High School
Buckeye, AZ05-1987
Skills
- Customer service and support
- Customer relationship management
- Issue resolution and troubleshooting
- Policy compliance and adherence
- Software testing and quality assurance
- Cross-functional collaboration
- Team performance optimization
- Attention to detail
- Data entry accuracy
- Task prioritization strategies
- Organizational skills and time management
- Problem solving and critical thinking
- Effective communication skills
- Effective communication
- Excellent communication
- Relationship building and management
- Service oriented
- PPE compliance management
Work Preference
Job Search Status
Networking onlyWork Type
Contract WorkLocation Preference
On-SiteSalary Range
$30/hr - $1000/hrTimeline
Fullfillment
REI
03.2021 - Current
Licensed Insurance Agent
Alice Dryers insurance, Farmers Insurance
03.1989 - 10.2015
Certified Insurance Agent For Life,Property, Casualty,Accident,Health, Sickness - Isurance
Insurance Agent
Certified Travel Agent - Teavel Agent
Travel School
High School Diploma -
Buckeye Union High School