Ellen Kelly
Baldwin,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Received three customer service awards while working for State Farm's In-House Counsel.
Overview
22
22
years of professional experience
Work History
Unit Clerk/Medical Receptionist
Mount Sinai South Nassau Hospital
Oceanside, NY
02.2024 - Current
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed medical insurance claims and payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Administrative Assistant
James Butler & Associates, (State Farm, Counsel)
12.2013 - 02.2024
- Answered multi-line phone system, routing over 50 calls per day, delivering messages to staff and greeting visitors.
- Interacted with claim representatives, court personnel, plaintiff attorneys, clients, vendors, contractors and professional services to receive information, direct phone calls and communicate instructions by phone or instant messaging.
- Monitored premises, screened visitors, to maintain security.
- Supported mail and file, data entry and legal teams with numerous projects.
Word Processor
James Butler & Associates (State Farm, Counsel)
12.2013 - Current
- Prepared data by compiling and sorting information.
- Opened case files in Data Entry, PIP and ARB divisions.
- Closed cases for legal teams.
- Scanned and printed files and paperwork, when needed.
- Transcribed dictation tapes.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Maintained computer filing system to store, retrieve and update completed documents for mail and file.
- Utilized Legal Files, Hot Docs, Excel and Word software to prepare legal documents.
Official Court Reporter
New York State Unified Court System
05.2004 - 09.2013
- Utilized stenography machinery along with specialized software to record and transcribe legal proceedings within courtroom settings.
- Reviewed transcriptions for accuracy in grammar, punctuation and spelling.
- Maintained storage of electronic files and paper notes for future retrieval.
- Swore in witnesses and defendants to testify at hearings and trials under oath.
- Marked exhibits into evidence.
- Prioritized workload.
- Notarized legal documents.
- Billing.
Verbatim Hearing Reporter
NYS Workers' Compensation Board
05.2002 - 03.2004
- Verbatim reporting/transcribing/proofreading extensive medical testimony involving claimant and physician.
- Research on internet for spelling and testimony accuracy.
- Produced accurate transcripts for court personnel, legal professionals and general public.
- Swore in witnesses to testify under oath.
- Notarized legal documents.
- Billing.
Education
Associate of Applied Science - Legal Studies
Nassau Community College
Garden City, NY05.2017
Timeline
Unit Clerk/Medical Receptionist
Mount Sinai South Nassau Hospital
02.2024 - Current
Administrative Assistant
James Butler & Associates, (State Farm, Counsel)
12.2013 - 02.2024
Word Processor
James Butler & Associates (State Farm, Counsel)
12.2013 - Current
Official Court Reporter
New York State Unified Court System
05.2004 - 09.2013
Verbatim Hearing Reporter
NYS Workers' Compensation Board
05.2002 - 03.2004
Associate of Applied Science - Legal Studies
Nassau Community College