Hannah Whittemore
Summary
Resourceful Referral Clerk known for high productivity and efficient task completion. Specialize in medical coding, patient scheduling, and insurance verification, ensuring smooth referral processes. Excel in communication, problem-solving, and time management, contributing to enhanced patient care and streamlined office operations.
Overview
6
6
years of professional experience
Work History
Referral Clerk, Receptionist, Medical Assistant, Medical Record Clerk
Acton Road Pediatrics
Vestavia, USA
04.2024 - Current
- Scheduled patients for appointments, optimizing daily workflow.
- Answered phone calls, providing exceptional customer service to enhance patient experience.
- Managed multiple tasks at front desk, ensuring smooth operations and timely patient care.
- Check insurance for eligibility to collect copays and deductibles.
- Triage patients and obtain vitals.
- Prepare vaccines for administration.
- Create Medicaid referrals.
- Prepare medical records and documents for referrals being sent.
- Communicate with insurance companies for prior authorizations.
- Use the EPIC EHR system to send speciality referrals.
- Communicate with patients with updates about their referral.
- Upload medical records into patient chart.
- Communicate to other offices regarding medical records.
Medical Assistant
Coastal Medical Training Institute
Gulfport, USA
03.2024 - 04.2024
Manager
Tacala
Chelsea, USA
08.2022 - 04.2024
- Counted safe and cash drawers to ensure accurate financial reporting.
- Take customer orders.
- Accurately count safe and cash drawers.
- Resolved customer and team member issues to maintain a positive service environment.
- Managed inventory levels to ensure product availability.
- Placed orders for truck deliveries to maintain supply levels.
- Adapted to a high-energy environment to enhance service efficiency.
Server
AppleBees Bar and Grill
Pelham, USA
04.2020 - 08.2022
- Greeted customers at entrance with a friendly smile.
- Take drink and food orders.
- Upsold menu items to enhance customer experience and increase sales.
- Verified accuracy of food orders to ensure customer satisfaction.
- Received customer payments to ensure proper transaction completion.
- Input order into the POS system.
- Do side work such as rolling silverware, sweeping sections, cleaning bathrooms, and clean tables.
Education
High School Diploma -
Thompson High School
Alabaster, ALMedical Assistant -
Coastal Medical Training Institute
Gulfport, MSSkills
- HIPAA compliance
- Medical billing
- Electronic records management
- Insurance experience
- Specialty office coordination
- Appointment coordination
- Word document efficient
- Patient engagement
- Data entry
- Excel proficiency
- Customer support
- Attention to detail
- Multitasking
- Problem solving
Fast learner
- healthcare administration
- medical documentation
- communication skills
- Database management
Timeline
Referral Clerk, Receptionist, Medical Assistant, Medical Record Clerk
Acton Road Pediatrics
04.2024 - Current
Medical Assistant
Coastal Medical Training Institute
03.2024 - 04.2024
Manager
Tacala
08.2022 - 04.2024
Server
AppleBees Bar and Grill
04.2020 - 08.2022
High School Diploma -
Thompson High School
Medical Assistant -
Coastal Medical Training Institute