Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ellen Kessler

Bloomington,IL

Summary

Personable and dedicated customer service representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Afni Co.
Bloomington, IL
04.2018 - 04.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely and professional manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls and emails to facilitate customer service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Assist in mentoring newly hired epmployees.

Swine Caretaker

VMC Management
Williamsburg, IA
10.2017 - 12.2017
  • Responsible for the overall care, feeding, and maintenance of various animals on our farm, including chickens, ducks, alpacas, horses, mini pigs, mini horses, and a mini donkey.
  • Observe animals for signs of illness, injury, or distress and report any concerns to the supervisor.
  • Prioritize tasks effectively and manage time to ensure all duties are completed efficiently.

Instructor

Central Bicol State University Of Agriculture
Pili, Philippines
06.2014 - 07.2017
  • Conducted lectures, demonstrations and group activities in order to enhance learning experience.
  • Encouraged students' critical thinking skills by facilitating classroom discussions.
  • Created a positive learning environment by establishing open communication with students, parents and colleagues.
  • Maintained accurate records of attendance, grades and assessments for all students in the course.
  • Planned laboratory experiments that would reinforce concepts taught during lectures or seminars.
  • Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
  • Provided feedback on student assignments such as essays, research papers or lab reports.
  • Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
  • Kept up-to-date with advancements in subject area knowledge by attending conferences or workshops.

Education

Doctor of Veterinary Medicine -

Central Bicol State University of Agriculture
Pili, Philippines
04-2005

Skills

  • Product Knowledge
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • Problem Resolution
  • Courteous demeanor
  • Typing proficiency
  • Reading Comprehension
  • Staff Training
  • Customer Service
  • Information Security

Accomplishments

While working with Afni for a year, I received the Employee of the Month award twice (June and December).

Languages

Tagalog (Philippines)
Native/ Bilingual

Timeline

Customer Service Representative

Afni Co.
04.2018 - 04.2019

Swine Caretaker

VMC Management
10.2017 - 12.2017

Instructor

Central Bicol State University Of Agriculture
06.2014 - 07.2017

Doctor of Veterinary Medicine -

Central Bicol State University of Agriculture

Similar Profiles

CREATE PROFILE
Ellen Kessler