Ellen Kinard
Shelton,CT
Summary
Compassionate and professionally trained Resident Program Specialist with 5 years experience in providing exceptional care and support to individuals, focusing on enhancing personal development and independence. Skilled in customer service, patient care and clerical tasks. Passionate about fostering a collaborative atmosphere and committed to continuous improvement in delivering high quality support service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Residence Program Specialist
Adapt Community Network
08.2019 - 03.2025
- Support personal growth and independence for people supported, ensuring safety and well being.
- Prepare nutritious meals and assist with household shopping, created a homelike environment.
- Administer medication and first aid, accompany people supported to medical appointments.
- Maintained detailed reports and progress notes, ensuring clear communication.
- Provide reliable transportation, enhancing accessibility and independence.
Operations Coordinator (Temp)
Health & Hospitals Community Care
New York, NY
05.2019 - 06.2019
- Coordinated clinician-patient assignments using EPIC, enhancing workflow efficiency.
- Delivered exceptional service to patient, improving satisfaction rates.
- Managed patient communication, ensuring timely follow-up and case updates.
- Developed admission folders, supporting seamless patient onboarding.
Receptionist
Acronym Media
New York
01.2019 - 03.2019
- Provided excellent customer service to visitors and staff.
- Managed inventory and stocking of office supplies.
- Mailed, received, and distributed packages/mail.
Holiday Clerk Assistant (Seasonal)
United States Postal Services
12.2018 - 01.2019
- Sorted and distributed letters, parcels, and packages to the routes.
- Distributed scanners, keys, and certified letters to mail carriers.
- Collected and prepared the bins and trays to be transported back to the plant.
Seasonal Helper
Liberty Moving & Storage
New York, NY
06.2018 - 09.2018
- Assisted with relocating furniture internally & externally for DOE schools and college universities.
Receptionist
Harlem Children Zone
10.2009 - 04.2018
- Provided excellent customer service to visitors, participants, and staff, enhancing satisfaction levels.
- Efficiently managed incoming calls, ensuring prompt and accurate communication.
- Managed tennis court reservations, payments, and registrations.
- Executed payroll tasks using Kronos, maintaining precise, and timely employee payments.
- Reviewed and submitted invoices.
- Coordinated student transportation, ensuring reliable and safe services.
- Handled office supply orders, optimizing resource and availability and operational efficiency.
- Data Entry (ETO Social Solutions software).
Education
Bronx Community College - Liberial Arts
Bronx Community College
01.2015
Academic Diploma -
A. Philip Randolph Campus H.S.
01.2003
Skills
- Proficient in using the PC
- Proficient in Microsoft Office
- Proficient in Outlook Office
Certification
American Heart Association Basic Life Support, First Aid, CPR & AED
Timeline
Residence Program Specialist
Adapt Community Network
08.2019 - 03.2025
Operations Coordinator (Temp)
Health & Hospitals Community Care
05.2019 - 06.2019
Receptionist
Acronym Media
01.2019 - 03.2019
Holiday Clerk Assistant (Seasonal)
United States Postal Services
12.2018 - 01.2019
Seasonal Helper
Liberty Moving & Storage
06.2018 - 09.2018
Receptionist
Harlem Children Zone
10.2009 - 04.2018
Bronx Community College - Liberial Arts
Bronx Community College
Academic Diploma -
A. Philip Randolph Campus H.S.
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