Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellen MacLagger

Ronkonkoma,NY

Summary

Experienced professional with a strong background in the customer service industry. Seeking new opportunity in the hospitality sector. Dedicated to delivering high quality service and ensuring positive experiences for guests. Known for positive attitude and ability to build rapport with guests, with a strong work ethic and proactive mindset.

Overview

16
16
years of professional experience

Work History

Barista & Cashier

Starbucks
01.2025 - 03.2025
  • Warmly welcomed and interacted with guests and built a rapport with regulars. Insured positive experiences for guests through exceptional service. Maintained professionalism and upheld company standards in fast paced team environment. Prepared drinks and food and maintained a clean and stocked workspace and dining area.

Dog Trainer

The Martial ARFS Dog Training And Fitness Center
06.2023 - 06.2024
  • Fostered client retention through exceptional service and promoted services to potential clients. Responsible for creating accounts, payment processing, and booking of sessions and classes for clients, as well as conducting the sessions and classes they had purchased.

Barista/Cashier

Black Star Bakery & Cafe
04.2022 - 03.2023
  • Warmly welcomed and interacted with guests and built a rapport with regulars. Insured positive experiences for guests through exceptional service. Maintained professionalism and upheld company standards in fast paced team environment. Prepared drinks and food and maintained a clean and stocked workspace and dining area.

Host

Zinburger
04.2016 - 04.2017
  • Greeted and seated guests upon their arrival. Used POS system for seating and waitlist management system during peak hours. Answered the phone for guest inquiries and to-go orders. Maintained an organized and clean host stand, lobby, and busser station. Coordinated with staff on table availability and kept track of dining area inventory.

Dog Walker, House Sitter, & Trainer

A Better Pup
09.2009 - 05.2023
  • Worked on neighborhood outreach to get new clients and to partner with other professionals. Focus on providing exceptional service to foster client retention. Performed in home training sessions with clients present, effectively explaining and demonstrating the material to them. Walked dogs and took care of them while the clients were away.

Education

No Degree - Elementary Education

Syracuse University
Syracuse, NY
05.2007

Skills

  • Guest relations
  • Attention to detail
  • Effective communication
  • Teamwork and collaboration
  • Multitasking
  • Adaptability and flexibility
  • Time management
  • Phone and email etiquette
  • Problem solving
  • POS systems
  • Complaint resolution
  • Payment handling

Timeline

Barista & Cashier

Starbucks
01.2025 - 03.2025

Dog Trainer

The Martial ARFS Dog Training And Fitness Center
06.2023 - 06.2024

Barista/Cashier

Black Star Bakery & Cafe
04.2022 - 03.2023

Host

Zinburger
04.2016 - 04.2017

Dog Walker, House Sitter, & Trainer

A Better Pup
09.2009 - 05.2023

No Degree - Elementary Education

Syracuse University

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