Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Ellen Metwalli

Syracuse,NY

Summary

I have several types of work experience making me a strong leader and problem-solver dedicated to creating a healthy work environment and promote organizational efficiency. I am very creative and like to bring that into my work as much as possible. I have spent a large portion of my childhood growing up on my grandparents' multigenerational dairy farm giving me a first hand experience with agriculture and family farming. I still keep animals on the farm and help take care of them as often as I am able to be home.

Overview

5
5
years of professional experience

Work History

Milkshake Shift Manager

Harford Agricultural Society
08.2019 - 08.2024
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Made fantastic milkshakes, sundaes, sno cones, and rootbeer floats
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Built positive relationships with customers by providing exceptional customer service.
  • Worked extra hours when we were short-staffed to make sure things were always running smoothly.

Paid Communications Intern

DFA
02.2024 - 04.2024
  • Assisted in the development of internal and external communication strategies, resulting in improved stakeholder relations.
  • Sat in on important meetings to learn more about how the company works.
  • Created visually appealing employee-facing graphics to drawemployee attention to important information and reminders.

Front of House Associate

Georgetown Cupcake
11.2022 - 07.2023
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and inviting environment for guests, ensuring a positive experience.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Education

Bachelor of Arts - Undeclared

Syracuse University
Syracuse, NY
05.2027

High School Diploma -

Bethesda Chevy Chase High School
Bethesda, MD
06.2023

Skills

  • Time Management
  • Organization
  • Reliability
  • Detail Orientation
  • Photograhy
  • Adobe Photoshop
  • Photo Editing
  • Cake & Cookie Decorating
  • Acrylic Painting
  • Watercolor Painting

Languages

Arabic
Elementary

Timeline

Paid Communications Intern

DFA
02.2024 - 04.2024

Front of House Associate

Georgetown Cupcake
11.2022 - 07.2023

Milkshake Shift Manager

Harford Agricultural Society
08.2019 - 08.2024

Bachelor of Arts - Undeclared

Syracuse University

High School Diploma -

Bethesda Chevy Chase High School

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Ellen Metwalli