Eric Lowe
Norfolk,VA
Summary
I have over 30 years of gaming experience with 6 separate casinos. I have over six years of experience in the slot department, I spent seven years as a dealer before becoming a floor supervisor and then a Pit Manager.I am currently a Casino Operations Shift Manager. I am looking to advance my career in the gaming industry and am trained in both slots and table games.
Overview
33
33
years of professional experience
Work History
Assistant Shift Manager/ Table Games Shift Manager
Rivers Casino Portsmouth
Portsmouth
07.2022 - Current
- I was brought to Portsmouth as an assistant shift manager and instructor for the dealer school
- I was promoted to the day shift manager just after opening
- I am currently the hiring manager for the department as well
- I handle all the interviewing and hiring of new candidates as well as disciplining and coaching the staff
- I am responsible for payroll and scheduling the staff as well
- I conduct all weekly preshifts and work hand in hand with the HR department on all aspects of employee relations
- I have a working relationship with all the department vendors as well
- All while, monitoring the staff and making sure we offer great guest service and are within title 31 compliance and VLB regulations
- Assisted in conducting interviews for prospective employees, contributing valuable input regarding candidate selection decisions based on individual strengths aligned with company goals.
- Developed strong relationships with customers, leading to increased brand loyalty and repeat business.
- Optimized shift scheduling to ensure adequate staffing during peak hours, reducing wait times for customers.
- Maintained strict adherence to company policies, safety regulations, and operational standards throughout all shifts supervised.
- Improved customer satisfaction by promptly addressing concerns and providing exceptional service.
- Managed conflict resolution among staff members swiftly yet sensitively to maintain a harmonious work environment.
Day Shift Manager
Hollywood Casino St.Louis
St.Louis
11.2018 - 07.2022
- I was the day shift manager
- I am responsible for overseeing the day to day operations on the gaming floor
- I supervise approx
- 100 employees per shift
- I make sure the casino runs in title 31 compliance and within the controls put forth by the Missouri Gaming Commission
- Along, with those duties, I handle payroll, pto, make the schedules for all employees, the interview process, hiring, disciplining, and terminating of employees as needed
Pit Manager
Rivers Casino and Resort Schenectady NY
Schenectady, NY
11.2016 - 11.2018
- I am a Pit Manager at a sister property of the last casino I worked
- I headed up the dealer school, teaching students blackjack, roulette, Asian games and novelty games
- I assisted in the interviewing and hiring of applicants and promoting qualified employees
- I have training with virtual roster and the kronos timekeeping systems
- I also have training with Resort Advantage, Synkros, and IGT table manager systems for rating and Title 31 compliance
Table Games Supervisor
Rivers Casino Des Plaines IL
Des Plaines, IL
07.2011 - 11.2016
- I started as a dealer and became a Table Games Supervisor
- I have title 31 training, and I am BASS certified
- I supervised blackjack, Spanish 21, roulette, baccarat, pai-gow,three-card poker, four-card poker, Caribbean and Mississippi stud pokers, let it ride, and Texas hold'em bonus poker
- I also currently do all the yearly dealer evaluations and also run the dealer pencil, where I place the dealers on their games and run the early out list
- While running the pencil I was required to monitor all overtime and staffing needs for the Casino
- I also handled the new hire evaluations of all table games employees and I also participate in out mentoring program for our new table games staff
Slot Floor Person
Grand Victoria Casino, Elgin IL
Elgin, IL
08.2001 - 07.2004
- I was a slot floor person from August 2001 to November 2004
- I handled minor machine repair, machine fills, and cash pays
- We were responsible for making sure our guest stayed within Title 31 compliance
- In 2004 the casino went to the ticket in ticket out system and I then went to a dealer with experience in dealing Blackjack, Double Deck Pitch, Three card Poker, Caribbean Stud Poker, European and American Roulette, and Baccarat
Collections Manager
Aaron's Rent's
08.2000 - 07.2001
- I was employed at Aaron's Rent's, where I was a collections manager
- I was responsible for setting and attaining collection goals
- This was a heavy customer service position
Collections Representative
RentWay
Mobile, Alabama
07.1996 - 08.2000
- I was a collections representative, then an asst
- Manager, then a store manager for RentWay in Mobile, Alabama
- I was in charge of the day-to-day operations of the store, setting and attaining collections and sales goals and supervising between 5 to 7 employees
- Maintaining a monthly P&L report was also one of the main parts of this position
- This was a heavy customer relations position
Change Person and Slot Attendant
Empress Casino
Joliet, Illinois
08.1992 - 01.1995
- I was a change person and a slot attendant at the Empress Casino in Joliet, Illinois .I started as a change person and was promoted to slot attendant on my 21st birthday
- I was the trainer for all the new slot attendants within one year of my promotion
Education
Graduate -
Baker high School
01.1991
Skills
- I have been to multiple game protection seminars
- I am savvy in word, excel, and power point
- Many years as an athletic coach, so I am a leader
- I am a person that people want to follow
- Very goal-oriented
- Customer service focus
- Staff training and development
- Goal setting and tracking
- Health and safety compliance
- Task delegation
- Policy enforcement
- Employee scheduling
- Decision-making capacity
- Employee motivation
- Scheduling expertise
- Strong leadership
- Positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Reliability
- Computer skills
- Organizational skills
- Excellent communication
- Team leadership
- Active listening
- Verbal and written communication
- Decision-making
- Problem resolution
Activities
I have been an athlete and athletic coach for years. I love to spend time with my kids and am very family oriented. I spend a lot of my time off recruiting employees from everywhere and also a lot of time in my dealer school getting the students acclimated to how the casino really is.
Timeline
Assistant Shift Manager/ Table Games Shift Manager
Rivers Casino Portsmouth
07.2022 - Current
Day Shift Manager
Hollywood Casino St.Louis
11.2018 - 07.2022
Pit Manager
Rivers Casino and Resort Schenectady NY
11.2016 - 11.2018
Table Games Supervisor
Rivers Casino Des Plaines IL
07.2011 - 11.2016
Slot Floor Person
Grand Victoria Casino, Elgin IL
08.2001 - 07.2004
Collections Manager
Aaron's Rent's
08.2000 - 07.2001
Collections Representative
RentWay
07.1996 - 08.2000
Change Person and Slot Attendant
Empress Casino
08.1992 - 01.1995
Graduate -
Baker high School