Eric Lowe
Norfolk,VA
Summary
I have over 30 years of gaming experience with 6 separate casinos. I have over six years of experience in the slot department, I spent seven years as a dealer before becoming a floor supervisor and then a Pit Manager.I am currently a Casino Operations Shift Manager. I am looking to advance my career in the gaming industry and am trained in both slots and table games.
Overview
33
33
years of professional experience
Work History
Assistant Shift Manager/ Table Games Shift Manager
Rivers Casino Portsmouth
07.2022 - Current
- I was brought to Portsmouth as an assistant shift manager and instructor for the dealer school
- I was promoted to the day shift manager just after opening
- I am currently the hiring manager for the department as well
- I handle all the interviewing and hiring of new candidates as well as disciplining and coaching the staff
- I am responsible for payroll and scheduling the staff as well
- I conduct all weekly preshifts and work hand in hand with the HR department on all aspects of employee relations
- I have a working relationship with all the department vendors as well
- All while, monitoring the staff and making sure we offer great guest service and are within title 31 compliance and VLB regulations
- Assisted in conducting interviews for prospective employees, contributing valuable input regarding candidate selection decisions based on individual strengths aligned with company goals.
- Developed strong relationships with customers, leading to increased brand loyalty and repeat business.
- Optimized shift scheduling to ensure adequate staffing during peak hours, reducing wait times for customers.
- Maintained strict adherence to company policies, safety regulations, and operational standards throughout all shifts supervised.
- Improved customer satisfaction by promptly addressing concerns and providing exceptional service.
- Managed conflict resolution among staff members swiftly yet sensitively to maintain a harmonious work environment.
Day Shift Manager
Hollywood Casino St.Louis
11.2018 - 07.2022
- I was the day shift manager
- I am responsible for overseeing the day to day operations on the gaming floor
- I supervise approx
- 100 employees per shift
- I make sure the casino runs in title 31 compliance and within the controls put forth by the Missouri Gaming Commission
- Along, with those duties, I handle payroll, pto, make the schedules for all employees, the interview process, hiring, disciplining, and terminating of employees as needed
Pit Manager
Rivers Casino and Resort Schenectady NY
11.2016 - 11.2018
- I am a Pit Manager at a sister property of the last casino I worked
- I headed up the dealer school, teaching students blackjack, roulette, Asian games and novelty games
- I assisted in the interviewing and hiring of applicants and promoting qualified employees
- I have training with virtual roster and the kronos timekeeping systems
- I also have training with Resort Advantage, Synkros, and IGT table manager systems for rating and Title 31 compliance
Table Games Supervisor
Rivers Casino Des Plaines IL
07.2011 - 11.2016
- I started as a dealer and became a Table Games Supervisor
- I have title 31 training, and I am BASS certified
- I supervised blackjack, Spanish 21, roulette, baccarat, pai-gow,three-card poker, four-card poker, Caribbean and Mississippi stud pokers, let it ride, and Texas hold'em bonus poker
- I also currently do all the yearly dealer evaluations and also run the dealer pencil, where I place the dealers on their games and run the early out list
- While running the pencil I was required to monitor all overtime and staffing needs for the Casino
- I also handled the new hire evaluations of all table games employees and I also participate in out mentoring program for our new table games staff
Slot Floor Person
Grand Victoria Casino, Elgin IL
08.2001 - 07.2004
- I was a slot floor person from August 2001 to November 2004
- I handled minor machine repair, machine fills, and cash pays
- We were responsible for making sure our guest stayed within Title 31 compliance
- In 2004 the casino went to the ticket in ticket out system and I then went to a dealer with experience in dealing Blackjack, Double Deck Pitch, Three card Poker, Caribbean Stud Poker, European and American Roulette, and Baccarat
Collections Manager
Aaron's Rent's
08.2000 - 07.2001
- I was employed at Aaron's Rent's, where I was a collections manager
- I was responsible for setting and attaining collection goals
- This was a heavy customer service position
Collections Representative
RentWay
07.1996 - 08.2000
- I was a collections representative, then an asst
- Manager, then a store manager for RentWay in Mobile, Alabama
- I was in charge of the day-to-day operations of the store, setting and attaining collections and sales goals and supervising between 5 to 7 employees
- Maintaining a monthly P&L report was also one of the main parts of this position
- This was a heavy customer relations position
Change Person and Slot Attendant
Empress Casino
08.1992 - 01.1995
- I was a change person and a slot attendant at the Empress Casino in Joliet, Illinois .I started as a change person and was promoted to slot attendant on my 21st birthday
- I was the trainer for all the new slot attendants within one year of my promotion
Education
Graduate -
Baker high School
01.1991
Skills
- I have been to multiple game protection seminars
- I am savvy in word, excel, and power point
- Many years as an athletic coach, so I am a leader
- I am a person that people want to follow
- Very goal-oriented
- Customer service focus
- Staff training and development
- Goal setting and tracking
- Health and safety compliance
- Task delegation
- Policy enforcement
- Employee scheduling
- Decision-making capacity
- Employee motivation
- Scheduling expertise
- Strong leadership
- Positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Reliability
- Computer skills
- Organizational skills
- Excellent communication
- Team leadership
- Active listening
- Verbal and written communication
- Decision-making
- Problem resolution
Activities
I have been an athlete and athletic coach for years. I love to spend time with my kids and am very family oriented. I spend a lot of my time off recruiting employees from everywhere and also a lot of time in my dealer school getting the students acclimated to how the casino really is.
Timeline
Assistant Shift Manager/ Table Games Shift Manager
Rivers Casino Portsmouth
07.2022 - Current
Day Shift Manager
Hollywood Casino St.Louis
11.2018 - 07.2022
Pit Manager
Rivers Casino and Resort Schenectady NY
11.2016 - 11.2018
Table Games Supervisor
Rivers Casino Des Plaines IL
07.2011 - 11.2016
Slot Floor Person
Grand Victoria Casino, Elgin IL
08.2001 - 07.2004
Collections Manager
Aaron's Rent's
08.2000 - 07.2001
Collections Representative
RentWay
07.1996 - 08.2000
Change Person and Slot Attendant
Empress Casino
08.1992 - 01.1995
Graduate -
Baker high School
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