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Ellen Souza
Colfax,CA
Summary
Personable Customer Service Representative with a strong background in building rapport and maintaining customer satisfaction. Delivered results through effective communication, teamwork, and a commitment to cultivating partnerships. Experienced Purchasing Agent with expertise in procurement, material evaluation, and accurate reporting for forecasting and cost tracking.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Hajoca
Sacramento, CA
01.2025 - 08.2026
- Served as primary contact for fielding and routing customer telephone calls, ensuring efficient communication.
- Provided product selections tailored to specifications and budget while identifying parts requirements.
- Coordinated facility needs, including painting, clearance sale room setup, and new phone installations to enhance operational readiness.
- Developed submittal and IO&M documents for commercial clients.
- Pursued knowledge in rough plumbing to enhance overall plumbing expertise.
- Created purchase orders for plumbing products from local and national vendors, ensuring accuracy and timely delivery to meet project deadlines.
Showroom plumbing sales
Sierra Plumbing Supply
Grass Valley, CA
06.2023 - 10.2024
- Delivered tailored product selections to customers based on specifications and budget.
- Processed sales transactions efficiently while maintaining high accuracy.
- Created purchase orders for plumbing products, ensuring accuracy of confirmations and timely arrivals.
- Maintained up-to-date literature and price books for customer reference, facilitating informed purchasing decisions.
- Requested return authorizations from vendors, expediting return processes and enhancing customer satisfaction.
- Served as primary contact for fielding and routing telephone calls, ensuring timely communication with customers and vendors.
- Ensured vendor purchasing information remained accurate and current.
Showroom Plumbing Sales
General Plumbing Supply
Auburn and American Canyon
11.2013 - 06.2023
- Generated approximately $1 million in product sales annually through effective sales strategies and customer engagement.
- Provided customers with tailored product selections based on specifications and budget.
- Executed accurate and efficient processing of all sales transactions, ensuring customer satisfaction and operational accuracy.
- Created accurate purchase orders for plumbing products sold to local and national vendors.
- Acted as the initial point of contact for incoming customer inquiries. Point Point of contact, managing and routing telephone calls effectively.
- Obtained return authorizations from vendors to streamline inventory adjustments and maintain accurate stock levels. from vendors to streamline inventory management.
- Maintained up-to-date vendor purchasing information, literature, and price books.
- Served as backup to bookkeeper, reconciled previous day's sales records.
Purchaser
Royce Instruments Inc
Napa, California
04.2010 - 10.2013
- Purchased materials for OEM bond testing and managed placement of semiconductor manufacturing parts to support production timelines.
- Secured competitive pricing by obtaining and comparing quotes from multiple vendors, enhancing cost-effectiveness.
- Coordinated lead times with vendors to ensure timely material delivery, minimizing production delays.
- Conducted follow-up communications with vendors to confirm material arrival within promised timeframes.
- Assisted warehouse staff in managing product returns, exchanges, and overseeing inventory levels.
- Prepared kits for stock parts to facilitate assembly into machines per customer orders.
Education
Accident, Health, Sick And Life
California Insurance Licence
02-2025
Associate of Science - Architectural and Mechanical Drafting
Solano Community College
Fairfield, CASome College (No Degree) - QuickBooks, Financial Accounting, Payroll
Napa Valley College
Napa, CAFundamentals of Accounting / QuickBook
Napa Valley Adult School
NapaSkills
- Sales transactions processing
- Order processing
- Purchase order creation
- Point-of-sale operations
- Inventory management
- Inventory selection
- Vendor communication
- CRM software proficiency
- CRM management
- Pricing strategies
- Effective communication
- Telephone etiquette
- Attention to detail
- Time management
- Problem solving
- Complaint handling
Custom
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Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Hajoca
01.2025 - 08.2026
Showroom plumbing sales
Sierra Plumbing Supply
06.2023 - 10.2024
Showroom Plumbing Sales
General Plumbing Supply
11.2013 - 06.2023
Purchaser
Royce Instruments Inc
04.2010 - 10.2013
Accident, Health, Sick And Life
California Insurance Licence
Associate of Science - Architectural and Mechanical Drafting
Solano Community College
Some College (No Degree) - QuickBooks, Financial Accounting, Payroll
Napa Valley College
Fundamentals of Accounting / QuickBook
Napa Valley Adult School