Family Caregiver
*
2024 - 2026
- Acted as a full time caregiver for an ill family member.
Ellen Straley
Port Charlotte,United States
Summary
Experienced, self motivated business professional proficient in Property Management, Homeowner Association Management with additional expertise in customer service and administration.
Seeking position with a successful, dynamic, growth oriented company.
Work History
Licensed Community Association Manager
Hawk-Eye Management, LLC
2018 - 2024
- Oversaw onsite community operation of 352 estate homes, 55+ residents, clubhouse and amenities ensuring compliance with regulations and enhancing resident satisfaction.
- Coached association board members and comminttees on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Implemented effective communication strategies for resident updates.
- Managed vendor relationships for maintenance and service contracts.
- Coordinated community events to foster engagement among residents.
- Developed policies to enhance community standards and compliance.
Executive Assistant/Property Administrator
Jewel,LLC
2014 - 2018
- Managed executive calendars, scheduling meetings and coordinating logistics to optimize time management.
- Managed all resident communications including service requests and problem resolution.
- Maintained all property and marketing research.
- Scheduled contractors for maintenance issues as well as negotiated bids for services.
- Monitored timely receipt and reconciliation of rent collection.
- Completed welcome tours and final walk throughs.
- Communicated effectively with owner, residents, contractors and new clients providing superior customer service.
Client Services Manager
Hawk-Eye Management, Inc.
2007 - 2014
- Developed highly effective relationships with association board members, homeowners, vendors, contractors and clients of entire management company portfolio and earned a reputation for exceeding service standards and goals.
- Sourced and scheduled all qualified vendors, contractors and material deliveries.
- Investigated and resolved customer inquiries and complaints in an empathetic and timely manner.
- Maintained accurate records for numerous homeowner associations and management company.
- Effectively managed a high volume of inbound and outbound client and vendor calls on a daily basis.
- Attended regular meetings with executive management, board members and homeowner associations.
- Managed client relationships, ensuring satisfaction and retention through effective communication and support.
- Trained and mentored junior staff on best practices in client engagement and service excellence strategies.
Education
High School Diploma -
Spanish River High School
Boca Raton, FLCAM License 50516 -
State of Florida
Department Of Business And Professional RegulationSkills
- Exceptional oral and written communication skills
- Customer service focused
- Efficient detail oriented multi tasker and problem solver
- Customer service and administrative management
- Works well independently or as part of a team
- Community operations
- Vendor relationship development
- Board of directors support
- Service contract negotiation
- Property management
Timeline
Family Caregiver
*
2024 - 2026
Licensed Community Association Manager
Hawk-Eye Management, LLC
2018 - 2024
Executive Assistant/Property Administrator
Jewel,LLC
2014 - 2018
Client Services Manager
Hawk-Eye Management, Inc.
2007 - 2014
High School Diploma -
Spanish River High School
CAM License 50516 -
State of Florida