Ellen Taylor
Charlotte,NC
Summary
Knowledgeable animal welfare and well-being professional with proven track record in driving operational excellence and leading transformative initiatives. Successfully managed cross-functional teams and streamlined processes to enhance productivity and efficiency. Demonstrated ability to implement strategic plans and foster collaborative environments to achieve organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
HUMANE SOCIETY OF CHARLOTTE
01.2022 - Current
- Promoted to oversee all animal sheltering operations in preparation for agency move to newly built 27,000sqft Animal Resource Center.
Vice President of Community and Strategic Initiatives
HUMANE SOCIETY OF CHARLOTTE
10.2019 - 12.2021
- Promoted to analyze and oversee agency Outreach initiatives.
- Streamlined department procedures.
- Created and implemented Pets in Crisis support initiatives.
- Earned Certificate in Organizational Leadership.
- Created Education Department including Summer Camp, Scout programs, and field trips
- Appointed to North Carolina Animal Federation (NCAF) Board of Directors.
- Chair NCAF Professional Development committee.
- Serve on Carolina’s Unites Conference planning committee. Conference attracts over 200 nonprofit and municipal shelter staff annually.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Built high-performance teams= through effective recruitment practices focused on cultural alignment coupled with ongoing performance management and learning processes.
Vice President of Veterinary Clinic Services
HUMANE SOCIETY OF CHARLOTTE
07.2018 - 10.2019
- Served as liaison between the department, organization, public, staff, volunteers, community leaders, government officials, veterinary community, animal welfare organizations, media, donors and other constituents.
- Responsible for the administration of all programs and services of the Clinic Services department.
- Appointed Mid-Atlantic Regional Representative Co-Chair for the Association for Animal Welfare Advancement.
- Led execution of agency first large-scale trap/neuter/return (TNR) events.
- Introduced capacity building process analyzing statistics and identifying business growth opportunities.
Vice President and Chief Operating Officer
HUMANE SOCIETY OF WASHINGTON COUNTY
09.2016 - 01.2018
- Provided leadership, management, and vision to ensure proper operational controls, administrative and reporting procedures, and people systems to effectively operate and grow the organization.
- Implemented operational efficiencies focused on the Five Freedoms that reduced animal time in care, lowered cost per animal life saved, improved medical treatment, and enriched animals in care.
- These improvements resulted in agency being awarded 2018 Washington County Non-profit Business of the Year.
- Led initiatives earning recognition as a top performing agency in the Million Cat Challenge national program saving feline lives.
- Recipient Dr. Edgar W. Garbisch Scholarship for Advancement of Humane Education.
- Guided staff through Trauma Exposure and Resiliency awareness collaborating with CEO to create on-going support.
Vice President of Operations
HUMANE SOCIETY OF WASHINGTON COUNTY
07.2014 - 09.2016
- Created and implemented system for annual operations analysis, strategic planning, goal setting, and attainment.
- Selected by ASPCA to design and facilitate national training for animal shelter employees and animal rescue workers.
- Collected and analyzed data and performance metrics used in county reports garnering increased contractual funding.
Interim Executive Director
HUMANE SOCIETY OF WASHINGTON COUNTY
02.2014 - 07.2014
- Provided leadership and stability during organizational crisis.
- Led agency to finish first in state of MD in the ASPCA Rachel Ray $100K Challenge.
- Assumed leadership role in planning and construction of award-winning veterinary clinic and shelter construction/renovation.
Director of Operations
HUMANE SOCIETY OF WASHINGTON COUNTY
10.2013 - 02.2014
Director of Animal Welfare and Education
AMERICAN HUMANE ASSOCIATION (AHA)
01.2010 - 01.2011
- Led a team and oversaw national animal welfare related training, shelter assessments, and grant programs.
- Created standard operating procedures for evaluating and processing grant requests improving efficiency of review.
Director of Community Initiatives
AMERICAN SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS (ASPCA)
01.2009 - 01.2010
- Provided shelter outreach and grant support fostering communication among humane organizations, animal shelters, spay/neuter organizations, animal controls, and grassroots groups.
Manager of Community Initiatives
AMERICAN SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS (ASPCA)
01.2007 - 01.2009
Director of Animal Services
HUMANE SOCIETY OF SOUTH MISSISSIPPI
01.2007 - 12.2007
- Recruited by the ASPCA and compensated via a grant from HSUS for one year.
- Helped re-establish Gulf coast humane agency and community animal programs following hurricane Katrina.
- Directed daily operations of spay/neuter clinic, shelter, human resource, and maintenance departments, and animal control partnership.
- Trained by ASPCA Spay/Neuter Alliance to direct on-site high volume, high quality spay/neuter clinic.
- Served as disaster response Operations Section Chief.
Director of Operations
CLEVELAND ANIMAL PROTECTIVE LEAGUE
01.2003 - 12.2007
- Directed staff responsible for day-to-day operation of largest animal welfare agency in Northeast Ohio.
- Held key role in managing $4M construction and renovation project.
- Appointed by state to serve as Humane Agent responsible for investigating animal abuse and neglect.
- Received Association of Professional Dog Trainers (APDT) Premier Shelter Staff Award.
Interim Executive Director
LARIMER HUMANE SOCIETY
01.2003 - 12.2003
- Responsible for interim management of nonprofit agency caring for 7K domestic and wild animals annually.
- Oversaw animal control contracts for five jurisdictions.
- Collaborated with Colorado State University to implement Shelter Medicine intern program.
Director of Operations
LARIMER HUMANE SOCIETY
01.2002 - 12.2003
Manager of Community Relations
LARIMER HUMANE SOCIETY
01.2001 - 12.2002
Dog Training Instructor
MARIN HUMANE SOCIETY
01.1997 - 12.2001
- Facilitated group dog training classes, conducted private lessons and behavior evaluations.
- Member of team that provided evaluation, enrichment, and training for shelter dogs as part of nationally recognized Behavior and Training program.
Education
AA - Business Administration
Northern Virginia Community College
Skills
- Animal shelter management
- Grant oversight
- Animal Behavior/Training/Enrichment
- Program development and evaluation
- Human resources management
- Metrics-driven strategy development
- Capacity development
- Team-oriented problem-solving
- Senior leadership experience
Accomplishments
- Collaborated with North Carolina Animal Federation (NCAF) to design, launch and administer NCAF Certificate program for employees newly entering animal welfare field.
- Led Operations team of 50 plus volunteers in successfully relocating and establishing clinic and shelter operations in new facility
- Introduced agency-wide culture agreement
- Created interdepartmental engagement initiative in annual operations planning, budgeting, and metrics
- Facilitated National Animal Control Association strategic plan
Certification
- CDEP
- CAWA
Affiliations
- North Carolina Animal Federation, 2018
- Association for Animal Welfare Advancement, 2001
- PAWS of Maryland, Inc., 2013
- Virginia Comprehensive Animal Laws Work Group, 2013
- Virginia Federation of Humane Societies, 2013
- Colorado Federation of Animal Welfare Agencies, 2012
Timeline
Chief Operating Officer
HUMANE SOCIETY OF CHARLOTTE
01.2022 - Current
Vice President of Community and Strategic Initiatives
HUMANE SOCIETY OF CHARLOTTE
10.2019 - 12.2021
Vice President of Veterinary Clinic Services
HUMANE SOCIETY OF CHARLOTTE
07.2018 - 10.2019
Vice President and Chief Operating Officer
HUMANE SOCIETY OF WASHINGTON COUNTY
09.2016 - 01.2018
Vice President of Operations
HUMANE SOCIETY OF WASHINGTON COUNTY
07.2014 - 09.2016
Interim Executive Director
HUMANE SOCIETY OF WASHINGTON COUNTY
02.2014 - 07.2014
Director of Operations
HUMANE SOCIETY OF WASHINGTON COUNTY
10.2013 - 02.2014
Director of Animal Welfare and Education
AMERICAN HUMANE ASSOCIATION (AHA)
01.2010 - 01.2011
Director of Community Initiatives
AMERICAN SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS (ASPCA)
01.2009 - 01.2010
Manager of Community Initiatives
AMERICAN SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS (ASPCA)
01.2007 - 01.2009
Director of Animal Services
HUMANE SOCIETY OF SOUTH MISSISSIPPI
01.2007 - 12.2007
Director of Operations
CLEVELAND ANIMAL PROTECTIVE LEAGUE
01.2003 - 12.2007
Interim Executive Director
LARIMER HUMANE SOCIETY
01.2003 - 12.2003
Director of Operations
LARIMER HUMANE SOCIETY
01.2002 - 12.2003
Manager of Community Relations
LARIMER HUMANE SOCIETY
01.2001 - 12.2002
Dog Training Instructor
MARIN HUMANE SOCIETY
01.1997 - 12.2001
AA - Business Administration
Northern Virginia Community College
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