Hi, I’m
Ellen Welcome
Hilliard,OH
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Ambitious Sr Account Manager offering expertise in the Food and Beverage Industry. Skilled in developing and maintaining relationships with clients and vendors, contract negotiations, and cross-functional team leadership. Proven success in revenue generation through consultative and solution sales, account penetration, and executive level presentations and communication. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
16
years of professional experience
1
Language
Work History
Mitsubishi International Food Ingredient, MIFIDublin, OH
Senior Account Manager
03.2018 - Current
Job overview
- Silver Sales Award for Fiscal Year 2021
- Account Manager to increase company sales revenue in 2022
- Assisted product managers and sales specialists to increase all product lines' sales
- Maintained relationships with customers and provided them with new products and price trends information
- Negotiated contracts and pricing with customers and gathered industry and competitor pricing information
- Conducted market research and attended specific trade shows for product insights
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Provided extensive support in sales, technical and business areas to key accounts.
- Met or exceeded sales goals for various accounts by bringing in over 10% new accounts and upselling products to existing clients.
Mitsubishi International Food Ingredients, Inc.Dublin, United States
Training Coordinator/Customer Service Representative
04.2013 - 03.2018
Job overview
- Trained new customer service representatives and acted as a mentor
- Processed large volume orders for Midwest region and Canada using SAP
- Coordinated with logistics, warehouse, and customers for timely delivery and customer support
- Provided outstanding customer support and actively managed customer relationships
- Increased sales through inbound and outbound calls and email communication.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Trained new personnel regarding company operations, policies and services.
The Private BankAlpharetta, GA
Private Banking Officer
09.2007 - 11.2011
Job overview
- Promoted and sold a full range of banking products and services to existing and prospective clients
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
- Identified and addressed potential weaknesses in the fraud detection process
- Adhered to The Private Bank's security and audit procedures
- Provided lender support such as credit report processing, client communication, and follow-up on annual loan requirements
- Remedied gaps in financial planning based on client needs and suitability.
- Provided lender support such as credit report processing, client communication, and follow-up on annual loan requirements
- Collaborated with compliance department to eliminate procedural errors and margin breaks.
Education
Universidad Catolica
Bachelor of Arts from International Relations, International Trade
Skills
Skills and Qualificationsundefined
Availability
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Timeline
Senior Account Manager
Mitsubishi International Food Ingredient, MIFI
03.2018 - Current
Training Coordinator/Customer Service Representative
Mitsubishi International Food Ingredients, Inc.
04.2013 - 03.2018
Private Banking Officer
The Private Bank
09.2007 - 11.2011
Universidad Catolica
Bachelor of Arts from International Relations, International Trade
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