Ellen West
JAMESVILLE,NY
Summary
Experienced program and operations leader with a background in shelter management, administrative coordination, and community partnerships. Skilled in scheduling, compliance, staff support, and resolving billing or invoicing issues. Strong collaborator focused on accurate reporting, smooth workflow, and reliable service delivery. Known for organization, attention to detail, conflict resolution, and dependable follow through.
Overview
21
21
years of professional experience
Work History
Program Coordination Officer
Article 19 Inc
08.2023 - 08.2026
- Collaborate with Team CommUNITY to support the Global Gathering.
- Tracked contract status, revisions, and approvals using Adobe to ensure all documents were signed off on in a timely manner.
- Coordinated billing and submission schedules and deadlines across cross-functional teams to maintain workflow consistency.
- Communicated with internal stakeholders and external partners to resolve billing and invoicing challenges, clarifying requirements to facilitate smoother processes.
- Collaborated with multiple teams to reconcile expense postings to appropriate grants, ensuring compliance with grant requirements.
- Worked with team members to ensure reports were completed in a timely manner and sent to funders.
- Managed expenses for specific projects and grants, ensuring compliance and accuracy.
- Worked with team members to ensure reports were completed in a timely manner and sent to funders.
Domestic Violence Shelter Director
Salvation Army
06.2020 - 09.2022
- Directed daily operations for the shelter and service programs, ensuring compliance with Salvation Army policies and community standards.
- Supervised staff, scheduling, performance, and training to maintain consistent service delivery.
- Coordinated budgeting, resource allocation, and expense tracking to support program sustainability.
- Developed community partnerships to expand outreach and strengthen client support services.
- Reviewed existing policies and procedures, ensuring compliance with state and federal regulatory requirements.
Program Department Administrative Assistant
Salvation Army
09.2015 - 06.2020
- Provided administrative support to four departments, including managing communications, assisting with events and meetings, and preparing promotional materials; such as flyers, posters, brochures and program books for events.
- Organized logistics and materials for meetings and took detailed notes for later dissemination.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Prepared correspondence, reports, and internal communications for leadership and staff.
- Answered phones, helped staff with printing items, and troubleshooting the printers.
Senior Resident Manager
Salvation Army
03.2009 - 09.2015
- Managed scheduling for 15 employees in a 24/7 Residential Program, ensuring coverage and efficiency.
- Conducted training on policies, conflict resolution, and intake process, enhancing employee skills and performance.
- Implemented a monthly menu and activity calendar for residents, promoting engagement and well-being.
- Supervised resident activities and reinforced facility rules to maintain a safe, orderly living environment.
- Supervised resident activities and reinforced facility rules to maintain a safe, orderly living environment.
- Documented resident concerns, behavior issues, and service referrals in case records.
- Created policies for confidential intake of electronic files.
- Created medication policies that promoted client privacy and safety.
- Trained in Trauma Informed Care and Mental Health First Aid.
Assistant Daycare Director
Salvation Army
02.2006 - 03.2009
- Directed daycare operations, ensuring licensing compliance, child safety, and readiness for inspections.
- Supervised classroom staff, coordinated schedules, and resolved staffing gaps to maintain consistent coverage.
- Maintained accurate enrollment, attendance, incident, and child record documentation.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center. Created a billing / report database for county billing and participant billing.
Education
Associate of Arts - General Studies
Onondaga Community College
Syracuse, NYSkills
- Crisis management
- Risk assessment
- Safety protocols
- De-escalation techniques
- Report writing
- Organizational management
- Time optimization
- Detail orientation
- Problem resolution
- Team collaboration
- Conflict management
- Cultural competency
- Community engagement
- Innovative solutions
Timeline
Program Coordination Officer
Article 19 Inc
08.2023 - 08.2026
Domestic Violence Shelter Director
Salvation Army
06.2020 - 09.2022
Program Department Administrative Assistant
Salvation Army
09.2015 - 06.2020
Senior Resident Manager
Salvation Army
03.2009 - 09.2015
Assistant Daycare Director
Salvation Army
02.2006 - 03.2009
Associate of Arts - General Studies
Onondaga Community College