Ellen Claire Piedmont
Tampa,USA
Summary
Dedicated Social Work graduate with hands-on experience in student support across academic projects and internships. Skilled in communication, problem-solving, and collaboration, with a focus on education and school counseling. Committed to fostering student success and a supportive learning environment.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Social Work Case Management Intern
Florida Atlantic University - Dean of Students
Boca Raton, FL
05.2026 - 08.2026
- Conducted intake meetings and phone assessments to identify and address financial, housing, and personal crises faced by students
- Assess student needs and identify appropriate campus and community resources
- Support students navigating complex challenges such as housing instability, childcare barriers, and health-related issues
- Assist in processing applications for emergency funding, including the Gerstner Helping Hands Grant
- Provided follow-up communication via phone and email to maintain continuity of care and support student progress
- Educated students on university policies and processes to facilitate academic petitions and withdrawal options
- Educate students on university policies and processes, including academic petitions and withdrawal options
- Collaborate with campus partners such as Financial Aid, Academic Advising, and Student Health Services
Substitute Teacher
A.D. Henderson University School
Boca Raton, FL
08.2025 - 05.2026
- Followed lesson plans, classroom procedures, and instructions provided by teachers to maintain consistency and support student learning.
- Delivered instruction and facilitated classroom activities to support student comprehension and participation.
- Adapted instructional methods and materials to meet diverse learning styles, abilities, and individual needs.
- Provided individualized academic support and clarification to help students strengthen their understanding and performance.
- Maintained a positive, respectful, and organized classroom environment while implementing classroom management strategies.
- Supervised students during classroom transitions, arrival, dismissal, and bus loading/unloading while maintaining a safe environment.
Aftercare Counselor
A.D. Henderson University School
Boca Raton, FL
08.2024 - 05.2026
- Cultivated welcoming and safe environment for students
- Create a welcoming and safe environment for all of my students
- Planned and supervised engaging activities to support student development
- Manage a group of middle schoolers
- Maintain records (i.e attendance, incident reports, lesson plans, etc.).
- Assisted fellow counselors in providing guidance to students
- Respect and accept all students without regard to race, religion, or socioeconomic status
- Respond to emotional needs of children
Peer Mentor
Florida Atlantic University
Boca Raton, FL
08.2025 - 05.2026
- Provided one-on-one guidance to an incoming freshman, serving as the first point of contact for questions about academics, campus life, and resources.
- Guided student through college transition by sharing study tips, time management strategies, and involvement opportunities to enhance adjustment.
- Provided ongoing support and encouragement to foster personal, academic, and social success for mentee.
- Connected student with appropriate campus services and organizations to facilitate access to essential resources.
- Built rapport and maintained open communication to foster a positive mentoring relationship.
Summer Camp Counselor
American Heritage School
Delray Beach, FL
05.2025 - 08.2025
- Led daily activities for a group of up to 25 children, maintaining a safe, structured, and engaging environment.
- Planned and facilitated age-appropriate games, crafts, and outdoor activities that promoted teamwork, creativity, and social development.
- Managed group transitions, schedules, and behavior while using positive strategies to encourage respectful interactions.
- Supported individual camper needs, including emotional support and minor first aid, while addressing conflicts with empathy and patience.
- Collaborated with counselors and leadership to ensure smooth daily operations and followed camp safety and emergency procedures.
Receptionist
Caribbean Mystique Spa
Tampa, FL
08.2021 - 05.2023
- Managed telephone and front desk reception to ensure smooth visitor experiences
- Coordinated booking, cancelling, and confirming appointments to optimize scheduling efficiency
- Provided customer support to address inquiries and resolve issues
- Responded to inquiries promptly to enhance customer satisfaction
- Managed multiple tasks simultaneously to ensure smooth operations
- Collected customer feedback to improve service quality
- Working with payments
- Facilitated effective communication among team members and clients
Education
Master's degree - School Counseling
University of South Florida-Main Campus
Tampa, FL12-2028
Bachelor's degree - Social Work
Florida Atlantic University
Boca Raton, FL08-2026
High School -
Dr. Kiran C. Patel High School
Tampa, FL05-2023
Skills
- Case Management
- Client advocacy
- Mentoring
- Collaboration and teamwork
- Time management
- Multitasking
- Classroom Management
- Problem-solving abilities
- Ethical practice
Certification
- CPR Certification
- First Aid Certification
- Driver's License October 2019 to October 2028
Languages
English
Timeline
Social Work Case Management Intern
Florida Atlantic University - Dean of Students
05.2026 - 08.2026
Substitute Teacher
A.D. Henderson University School
08.2025 - 05.2026
Peer Mentor
Florida Atlantic University
08.2025 - 05.2026
Summer Camp Counselor
American Heritage School
05.2025 - 08.2025
Aftercare Counselor
A.D. Henderson University School
08.2024 - 05.2026
Receptionist
Caribbean Mystique Spa
08.2021 - 05.2023
Bachelor's degree - Social Work
Florida Atlantic University
Master's degree - School Counseling
University of South Florida-Main Campus
High School -
Dr. Kiran C. Patel High School