Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellen M Urcia - Kinnaird

Mesa,AZ

Summary

Experienced Injury Claims Specialist specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Excellent time management and problem-solving skills. Self motivated. Management ready.

Overview

9
9
years of professional experience

Work History

Bodily Injury Claim Specialist

State Farm
Tempe, AZ
05.2018 - Current
  • Investigated, evaluated, and settled auto claims to include verification of coverage, legal liability and extent of damage to persons and property, which may require contact by telephone, correspondence, or various electronic media.
  • Applied knowledge of policies, procedures, laws, statutes, and insurance regulations in determining coverage, liability, damages of injury (first and third party) and property damage.
  • Used various electronic resources for claim handling.
  • Participated in mediations for pre-arbitration resolution.
  • Worked in partnership with and providing instruction to claims associates and new claims specialists.

Claims Specialist - Property

State Farm
Tempe, AZ
02.2016 - 05.2018
  • Applied policy law and regulations to ensure proper resolution of claims.
  • Applied knowledge of policies, laws, statutes, and insurance regulation to determine coverage, liability, property damage and injury for first and third party claims.
  • Communicated with witnesses, agents, attorneys, other insurance companies, medical providers and others to investigate claims.

Loan Services Representative

State Farm
Tempe, AZ
03.2015 - 02.2016
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Explained very technical financial information to applicants in easy to understand language.

Auto Insurance Sales Specialist

State Farm
Tempe, AZ
08.2013 - 03.2015
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Participated in pilot program to solicit mortgage loan applications from existing State Farm Bank customers.

Education

Bachelor of Science - Human Development

University of Hawaii At Manoa
Honolulu, HI

Previously Held Licensing:

Skills

  • Litigation, arbitration and mediation
  • Serious injury
  • Represented and Pro Per
  • First and Third Party Claims
  • Customer Service
  • Mentor and leadership

Timeline

Bodily Injury Claim Specialist

State Farm
05.2018 - Current

Claims Specialist - Property

State Farm
02.2016 - 05.2018

Loan Services Representative

State Farm
03.2015 - 02.2016

Auto Insurance Sales Specialist

State Farm
08.2013 - 03.2015

Bachelor of Science - Human Development

University of Hawaii At Manoa

Previously Held Licensing:

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Ellen M Urcia - Kinnaird