Kaysie-lyn Aaron-Gass
Land O' Lakes,FL
Summary
Results-driven and detail-oriented professional with experience in operations management, account coordination, and insurance claims support. Skilled in incident investigation, documentation review, and resolving customer disputes in fast-paced, high-volume environments. Adept at analyzing facts, managing competing priorities, and communicating effectively with clients, claimants, and cross-functional teams. Seeking to leverage strong investigative, problem-solving, and customer service skills in a Claims Representative or Claims Adjuster role focused on General Liability and Bodily Injury claims.
Overview
1
1
Certification
3
3
years of professional experience
Work History
General Liability & Bodily Injury Claim Assistant
Ideal3
Land O' Lakes, FL
05.2025 - Current
- Reviewed and processed claim documentation, including incident reports, medical records, police reports, witness statements, and settlement correspondence.
- Coordinated communication between claimants, insured parties, medical providers, attorneys, and third-party vendors to facilitate efficient claim resolution.
- Optimized claim workflow efficiency by proactively managing critical deadlines, claim milestones, and regulatory requirements, ensuring consistent compliance with service-level commitments and timely claim resolution.
- Supported multimillion-dollar claim portfolios through effective file management, documentation control, and litigation support activities.
Business Account Manager
Prolific Public Adjusting
Land O' Lakes, FL
11.2024 - 05.2025
- Generated and analyzed weekly performance and revenue reports, enabling senior leadership to make informed strategic decisions.
- Implemented process automation solutions that enhanced operational efficiency, reduced manual workload, and increased reporting accuracy across business functions.
- Coordinated cross-functional initiatives to resolve client concerns, improve service quality, and strengthen overall account performance.
- Managed high-volume contract documentation with 100% compliance to data privacy standards and internal audit protocols.
Account Executive
American Glass Professionals
Tampa, FL
02.2024 - 11.2024
- Streamlined CRM data entry processes, reducing administrative time by 15%, allowing the sales team to focus more on client engagement and closing deals.
- Consistently maintained an error rate of less than 1% in all data entry tasks, contributing to smooth cross-departmental workflows and improved reporting.
- Collaborated with IT and administrative departments to enhance the CRM system’s user interface, resulting in a 10% reduction in time spent per entry.
- Recognized by management for exceptional accuracy and organization in maintaining digital client records, directly reducing customer follow-up time by 20%.
Supervisor of Operations
K1 Speed
Tampa, FL
01.2023 - 02.2024
- Developed and enforced quality control protocols for data input across multiple departments, increasing overall data reliability for cross-functional teams.
- Investigated and resolved customer incidents, service disputes, and operational issues, utilizing critical thinking and fact-finding skills to reach fair and timely resolutions.
- Collaborated with inventory and finance teams to ensure alignment between sales data and stock records, preventing data entry mismatches.
- Implemented a digital documentation process, reducing manual data entry time by 25% and improving data accessibility across departments.
Education
High School Diploma -
Tampa Bay Tech High School
Tampa, FL5 2024
Skills
- Claims Management Systems
- Incident Reporting
- Risk Assessment
- Medical Records Review
- Litigation Support
- Negotiation
- Client Advocacy
- Claimant Communication
- Investigative Mindset
- Professional Written Communication
Certification
Google Project Management Professional Certificate
Google — [June, 2024]
Timeline
General Liability & Bodily Injury Claim Assistant
Ideal3
05.2025 - Current
Business Account Manager
Prolific Public Adjusting
11.2024 - 05.2025
Account Executive
American Glass Professionals
02.2024 - 11.2024
Supervisor of Operations
K1 Speed
01.2023 - 02.2024
High School Diploma -
Tampa Bay Tech High School