Patricia Williams
Snellville,GA
Summary
As a 32 year State Farm employee, this career has afforded me the opportunity to develop several skill sets that qualifies me for the Substitution positions in Dekalb County Schools. In addition to strong leadership, analytical and written and verbal communication skills, I have worked for over 10 years with Girls Softball, Boys Baseball and Trainer and Team Mom for Youth football.
Experienced with managing insurance claims and resolving complex cases. Utilizes strong negotiation skills and analytical thinking to drive successful outcomes. Track record of excellence in customer service and teamwork.
Diligent [Desired Position] with strong background in managing claims and resolving issues efficiently. Demonstrated excellence in handling complex cases and providing customer-oriented solutions. Proven ability in leveraging negotiation skills and analytical thinking to achieve positive outcomes.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Claim Specialist Auto and Bodily Injury Claims
State Farm Insurance Companies
08.1988 - 09.2020
- Investigating first party coverages, apply policies, procedures, laws and statutes when determining coverage
- Conducted on-site inspections and assessments of property damage
- Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
- Interacted with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
- Provided exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
- Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
- Investigate and adjust both property damage and bodily injury claims with exposures up to authorized limits and exposures
- Evaluate coverages and policy terms to determine the validity of claims and ensure compliance with local regulations
- Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards and company guidelines
- Conducted full claim investigations and reported updates and legal actions
- Followed up with customers on unresolved issues
- Negotiated timely settlements on claims
- Handled litigation
- Acted as PIP/MPC subject matter expert, answering internal and external questions and inquiries regarding the ECS system we are using today
- Conducted full claim investigations and reported updates and legal actions
- Prepared claims for Arbitration
Education
Bachelor of Science - Health Science
Arizona State University
Tempe, AZ05.1980
Skills
- Communications- written and verbal
- Time Management
- Detail Oriented
- Listening
- Teamwork
- Policy interpretation
- Legal compliance
- Claims investigation
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Certification
- Texas
- Georgia
- Oklahoma
- South Carolina
- Florida
Timeline
Claim Specialist Auto and Bodily Injury Claims
State Farm Insurance Companies
08.1988 - 09.2020
- Texas
- Georgia
- Oklahoma
- South Carolina
- Florida
Bachelor of Science - Health Science
Arizona State University
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