Ally Marie Kohlman
Colorado Springs,CO
Summary
Accomplished Customer Service Specialist with proven verbal/written communication, problem-solving, and de-escalation skills. Adept at leveraging positional expertise to streamline service delivery, enhancing client loyalty and operational efficiency. Known for surpassing customer expectations and supporting team members with a dedicated and compassionate approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Specialist
State Farm
Remote
01.2023 - 06.2024
- Developed strong relationships with claimants, ensuring empathetic communication while maintaining professionalism throughout the handling of their injury claim.
- Provided support to colleagues in the resolution of complex claims, sharing expertise and knowledge as needed.
- Reduced company exposure to potential lawsuits by identifying potential fraud and adhering to legal guidelines during claim handling.
Licensed Insurance Service Representative
Jeff Schmidt's State Farm Agency
Colorado Springs, Colorado
11.2020 - 10.2022
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Meeting customer needs and exceeding expectations through excellent customer service and insurance expertise.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Lead Hostess
Urban Egg, A Daytime Eatery
Colorado Springs, CO
01.2019 - 09.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Education
High School Diploma -
Air Academy High School
Usaf Academy, CO05.2018
Skills
- Team Player
- Fast Learner
- Problem Solver
- Attentive
- Patient
- Dedicated
- Compassionate
- Strong Written/Verbal Communication
Certification
- Licensed insurance agent for 3 years (Property, Casualty, Life, and Health).
References
Jeff Schmidt (Most Recent Employer): (719) 661-6804
Robin Alires (Most Recent Colleague): (719) 243-1670
Tanner Cook (Previous Colleague and Friend): (719) 440-4191
Timeline
Bodily Injury Claims Specialist
State Farm
01.2023 - 06.2024
Licensed Insurance Service Representative
Jeff Schmidt's State Farm Agency
11.2020 - 10.2022
Lead Hostess
Urban Egg, A Daytime Eatery
01.2019 - 09.2020
High School Diploma -
Air Academy High School