Ally Marie Kohlman
Colorado Springs,CO
Summary
Accomplished Customer Service Specialist with proven verbal/written communication, problem-solving, and de-escalation skills. Adept at leveraging positional expertise to streamline service delivery, enhancing client loyalty and operational efficiency. Known for surpassing customer expectations and supporting team members with a dedicated and compassionate approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Specialist
State Farm
01.2023 - 06.2024
- Developed strong relationships with claimants, ensuring empathetic communication while maintaining professionalism throughout the handling of their injury claim.
- Provided support to colleagues in the resolution of complex claims, sharing expertise and knowledge as needed.
- Reduced company exposure to potential lawsuits by identifying potential fraud and adhering to legal guidelines during claim handling.
Licensed Insurance Service Representative
Jeff Schmidt's State Farm Agency
11.2020 - 10.2022
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Meeting customer needs and exceeding expectations through excellent customer service and insurance expertise.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Lead Hostess
Urban Egg, A Daytime Eatery
01.2019 - 09.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Education
High School Diploma -
Air Academy High School
Usaf Academy, CO05.2018
Skills
- Team Player
- Fast Learner
- Problem Solver
- Attentive
- Patient
- Dedicated
- Compassionate
- Strong Written/Verbal Communication
Certification
- Licensed insurance agent for 3 years (Property, Casualty, Life, and Health).
References
Jeff Schmidt (Most Recent Employer): (719) 661-6804
Robin Alires (Most Recent Colleague): (719) 243-1670
Tanner Cook (Previous Colleague and Friend): (719) 440-4191
Timeline
Bodily Injury Claims Specialist
State Farm
01.2023 - 06.2024
Licensed Insurance Service Representative
Jeff Schmidt's State Farm Agency
11.2020 - 10.2022
Lead Hostess
Urban Egg, A Daytime Eatery
01.2019 - 09.2020
High School Diploma -
Air Academy High School