Ellery Bowne
Manahawkin,NJ
Summary
Adept at navigating complex customer and technical challenges, I leveraged my excellent communication and computer skills at Smith Gillis Financial LLC to enhance client satisfaction and operational efficiency. As Owner/Senior Technical Manager at Technophilia LLC, I drove business growth through innovative A/V solutions and strong client relationships, showcasing a blend of technical expertise and a robust work ethic.
Overview
11
11
years of professional experience
Work History
Service Agent
Smith Gillis Financial LLC
10.2022 - 01.2025
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
Owner/Senior Technical Manager
Technophilia LLC
01.2018 - 09.2022
- Senior Designer of Audio and Video systems.
- Collaborated with architects and IT personnel to design and install A/V and control systems including professional audio systems, Crestron, and QSC systems.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Technician
NBC Universal Studios Rockefeller Center NYC
09.2014 - 09.2018
- Team member in Integration Shop at major network TV studios.
- Installed Technical Infrastructure including wiring, and broadcast electronics under the direction of senior broadcast engineers.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Technical Specialist
Power Station Studios
01.2014 - 04.2018
- Completed troubleshooting and diagnostics on professional audio equipment including multichannel mixing consoles, tape recorders, Digital Audio Workstation Computers, and various outboard preamp and processors.
- Participated in studio setups and configuration for high profile musical entertainment clients.
- Reduced downtime by proactively identifying potential equipment problems and implementing corrective measures.
- Performed routine maintenance procedures on all studio equipment.
Education
No Degree - Mathematics
City College of New York
New York, NYSkills
- Patience and calmness
- Strong work ethic
- Listening skills
- Excellent communication
- Computer skills
Timeline
Service Agent
Smith Gillis Financial LLC
10.2022 - 01.2025
Owner/Senior Technical Manager
Technophilia LLC
01.2018 - 09.2022
Technician
NBC Universal Studios Rockefeller Center NYC
09.2014 - 09.2018
Technical Specialist
Power Station Studios
01.2014 - 04.2018
No Degree - Mathematics
City College of New York
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