Shane Cummings
Brooklyn,New York
Summary
Dynamic service professional with a proven track record at Avis/Budget Group, excelling in customer service and de-escalation techniques. Recognized for enhancing client relations through effective communication and integrity. Skilled in shipping and receiving, consistently delivering results while maintaining a calm demeanor under pressure.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Service Agent
Avis/Budget Group
05.2024 - Current
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
Driver
Uber And Lyft
03.2021 - 05.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Transportation Security Officer
Transportation Security Administration, TSA
01.2008 - 03.2021
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Mailroom Coordinator
Rockefeller & Co
11.1998 - 10.2011
- Reduced delivery time for incoming and outgoing mails through effective coordination with carriers.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation and compliance with company procedures.
- Improved employee satisfaction by resolving mail-related issues in a timely manner.
- Facilitated communication between departments by promptly addressing inquiries and concerns related to mail services.
Education
GED -
James Madison High School
Brooklyn, NY06-1986
Skills
- Patience and calmness
- Basic maintenance
- Stress tolerance
- Vehicle detailing
- Integrity and honesty
- Policy enforcement
- Customer service and assistance
- De-escalation techniques
- Shipping and receiving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Flexible work hoursCompany CultureQuote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Service Agent
Avis/Budget Group
05.2024 - Current
Driver
Uber And Lyft
03.2021 - 05.2024
Transportation Security Officer
Transportation Security Administration, TSA
01.2008 - 03.2021
Mailroom Coordinator
Rockefeller & Co
11.1998 - 10.2011
GED -
James Madison High School
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