Ellery Williamson
Euless,TX
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
15
15
years of professional experience
Work History
Fraud Supervisor
JPMorgan Chase
Plano, TX
11.2022 - Current
- Managed departmental activities to facilitate seamless operations and adherence to deadlines.
- Implemented effective leadership strategies and analytical skills to optimize team performance and organize workflows.
- Enhanced customer satisfaction by providing timely responses to inquiries and addressing concerns effectively.
- Optimized team performance by developing effective workflows and articulating clear expectations to guide team members.
- Conducted daily huddle meetings to enhance team communication and foster an environment of open dialogue and accessibility.
- Exemplified commitment to organizational core values by leading initiatives and promoting a culture of excellence.
- Engaged with various functions within Chase to align departmental initiatives with organizational goals, strengthening collaborative efforts.
- Provided strategic mentorship to team members, enhancing their career trajectories with insights gained from extensive experience in the Fraud and Claims Phone department.
- Facilitated performance evaluations for team members, identifying improvement areas and guiding professional development initiatives.
- Monitored and enforced compliance with regulations and policies, ensuring team members maintained a safe and legally compliant operational environment.
- Executed multiple successful project completions under tight deadlines while coordinating effectively across diverse teams.
- Processed escalation requests for account restrictions and removals. Assisted with bank-initiated closures and hardship requests. Addressed circumstances requiring further inquiry.
- Directed team activities to maintain high performance/satisfactory metrics, adapting to frequent policy and procedural updates.
Fraud Specialist II/ Subject Matter Expert
JPMorgan Chase
Plano, TX
01.2020 - 11.2022
- Upheld corporate-wide initiatives to adhere to metric-driven environment and business level goals.
- Skilled in compliance of Regulation E (Reg E), Chase Online (IBP), and Electronic Money Movement (EMM)
- Applied policy changes/updates to inbound calls to ensure customers are given accurate and reliable information.
- Performed improvements for training for over 100 incoming new hires to ensure learning materials are clear and concise, developing highly trained, skilled, and motivated fraud claim specialists.
- Developed learning aids to assist new hires with comprehending specified topics.
- Developed specialists and upcoming Subject Matter Experts (SMEs) by conducting call listenings, coachings, and over looking operations while SMEs in training assist trainees.
- Developed specialists and upcoming SMEs by implementing Plan of Actions when needed, educating specialists using job aids, and upholding specials to the standard of the Standard Work Instructions (SWI).
- Demonstrated personal excellence with punctuality, integrity, and accountability.
- Effectively communicates and conveys pertinent information to customers/employees in fast-paced environment.
- Maintained resiliency and adaptability in demanding, fast-paced environment.
- Abide by all applicable regulatory and department practices.
- Accurately file claims under Fraud and Non-Fraud Scenarios
- Accurately file claims for Chase Online transfers/payments (Zelle, Wires, Real Time Payments (RTPs), Bill Payments, Account Transfers, and etc.)
- Validates Chase Online Transactions as Valid or Fraud through Electronic Money Movement procedures and regulations.
- Navigates efficiently between the systems necessary for Reg E, IBP, and EMM while engaging customer, and notating pertinent information accordingly.
- Responsible for the restricting, Freezing, Un-restricting, and blocking/unblocking of the online profiles depending on the conditions that need to be met.
- Responsible for Citing Bank Initiated Closures
Reports Officer/Counter Intelligence Screener
CACI International Inc
Camp Arifjan, Kuwait
12.2017 - 01.2019
- Performed over 100 Counter Intelligence (CI) screenings/ Force Protection interviews to obtain all required information on Local Nationals who were processing for employment on designated Military Bases and uploaded results into designated intelligence databases.
- Performed research and analysis prior to screenings via appropriate government databases, and incorporated information into screening plans and question sets.
- Worked to identify CI leads, and insider threats.
- Performed examinations on Liaison Officers (LNOs) processing for access onto designated military bases and uploaded results in appropriate government system.
- Coordinated with Over 30 designated report writers, Operational Management Team members, and other appropriate support channels via phone support and Outlook email.
- Quality Assured/Quality Controlled and Published over 1000 Intelligence Information Reports (IIRs) and other written reports in agreement with established Standard Operating Procedures (SOPs), policies, and regulations.
- Maintained daily updated trackers for IIRs via Microsoft Excel for reports productivity, status of reports, and maintained follow-up system to ensure proper completion of reports.
- Maintained Top Secret Security Clearance in order to access designated classified information/ systems.
Human Intelligence Collector
U.S. Army Reserves
Fort Worth, TX
01.2011 - 01.2019
- Accurately and efficiently reported sensitive information to commanding officers in a fast paced, and time sensitive environment.
- Upheld and maintained a constant state of mission readiness, while supporting all U.S. Army regulations.
- Established a proficiency in various modern day technologies utilized by the U.S. Army, while exuding behaviors necessary to retain security clearance.
- Screened sources and documents identified by human intelligence command.
- Ability to read and comprehend body movement and facial expressions in order to make sound judgment on a suspects trustworthiness.
- Provided research support for analysts who produce Intelligence reports and briefings.
- Assisted in researching unclassified and classified databases for use in written Intelligence products.
Education
Associate of Science -
Northlake College
Irving, TXMilitary Intelligence
Cochise College
Sierra Vista, AZ03.2012
Skills
- LLM Suite/AI Assist
- EVEE Assist
- Risk Radar
- Effective verbal and written communication
- Effective PowerPoint presenter
- Cultural awareness
- Training & Professional development
- Analytical reasoning
- Proficient in conflict management
- Meticulous attention to detail
- Efficient knowledge retention
- Consistent punctuality
- Proficient in Microsoft Excel/Microsoft Office
Accomplishments
- Completion of the Operational Front Line Leader Development Program
- LeAP Mentor
Timeline
Fraud Supervisor
JPMorgan Chase
11.2022 - Current
Fraud Specialist II/ Subject Matter Expert
JPMorgan Chase
01.2020 - 11.2022
Reports Officer/Counter Intelligence Screener
CACI International Inc
12.2017 - 01.2019
Human Intelligence Collector
U.S. Army Reserves
01.2011 - 01.2019
Associate of Science -
Northlake College
Military Intelligence
Cochise College