Ellexus Nicole Andrews
San Antonio
Summary
Healthcare professional specializing in cardiac monitoring data entry and HR functions. Proven track record in enhancing patient care through precise data management and strong communication skills. Experienced in fostering positive employee relations and ensuring compliance with regulatory standards.
Overview
10
10
years of professional experience
Work History
Cardiac Monitor Technician
Medtronic
San Antonio
07.2021 - Current
- Monitored and interpreted cardiac rhythms using telemetry systems to identify irregularities and support timely medical intervention.
- Analyzed EKG and heart monitor data, ensuring accurate documentation for physician review and patient records.
- Calibrated, maintained, and troubleshot cardiac monitoring equipment, ensuring optimal performance and enhancing patient safety.
- Collaborated with physicians, nurses, and interdisciplinary healthcare teams to support diagnostic and treatment decisions.
- Trained and mentored junior staff on rhythm interpretation, equipment operation, and clinical protocols.
- Implemented workflow improvements, resulting in increased operational efficiency and compliance with healthcare and safety standards.
- Educated patients on cardiac conditions, diagnostic procedures, and treatment plans using clear and compassionate communication.
- Maintained inventory of medical supplies and ensured clinical equipment readiness for daily operations.
- Provided patient support by addressing concerns, answering questions, and fostering a positive care environment to enhance patient experience.
Healthcare Billing Compliance Analyst
Medtronic
San Antonio
07.2021 - Current
- Reviewed healthcare billing records, ensuring adherence to federal, state, and insurance regulations.
- Audited medical claims and billing procedures, verifying accuracy, completeness, and compliance with policies.
- Investigated billing discrepancies and resolved compliance-related issues in a timely manner.
- Maintained detailed documentation, preparing compliance and audit reports to support regulatory requirements.
- Collaborated with healthcare providers and billing departments to improve billing accuracy and operational efficiency.
Data Entry Specialist
Medtronic
San Antonio
07.2021 - Current
- Accurately entered, updated, and maintained high volumes of confidential data within company databases, healthcare systems, and electronic records platforms.
- Reviewed and verified records for accuracy, completeness, and consistency while identifying and correcting discrepancies to maintain data integrity.
- Managed sensitive patient and employee information while maintaining strict confidentiality and compliance with HIPAA and company privacy standards.
- Demonstrated strong attention to detail, accuracy, and time management while meeting daily productivity and performance goals.
- Generated detailed reports, spreadsheets, and data summaries for leadership review, enabling informed operational decision-making.
- Organized and maintained electronic and physical filing systems to enhance accessibility and ensure compliance with record retention standards.
- Coordinated administrative operations, database maintenance, document processing, and cross-departmental tasks in fast-paced healthcare environments.
Human Resources Specialist
Medtronic
San Antonio
07.2021 - Current
- Supported full-cycle recruitment efforts, including job postings, candidate screening, interview coordination, onboarding, and new hire orientation.
- Coordinated benefits enrollment, onboarding documentation, and employment verification processes to ensure a smooth employee experience.
- Maintained and updated employee records, personnel files, and HR databases, ensuring compliance with company policies and employment regulations to support HR operations.
- Assisted employees with questions regarding benefits, payroll, attendance, company policies, and workplace procedures while providing professional and timely support.
- Assisted with payroll processing, attendance tracking, scheduling updates, and timekeeping management with a high level of accuracy.
- Fostered positive employee relations by professionally addressing workplace concerns and maintaining confidentiality in sensitive situations, enhancing trust and communication.
- Collaborated with management and team leaders to align staffing needs with employee engagement initiatives, contributing to overall organizational efficiency.
- Demonstrated strong communication, organizational, and problem-solving skills while managing multiple HR and administrative responsibilities simultaneously.
Customer Service Representative
Medtronic
San Antonio
07.2021 - Current
- Resolved customer issues professionally and efficiently, contributing to overall patient satisfaction.
- Assisted nurses, patients, and physicians with inquiries and service support to enhance patient experience.
- Provided accurate information regarding healthcare services, procedures, and patient concerns.
- Scheduled appointments and coordinated communication between departments to improve workflow efficiency.
- Ensured confidentiality and compliance with healthcare privacy regulations, including HIPAA standards.
Cardiac Technician
Aerotek
San Antonio
07.2020 - 07.2021
- Optimized equipment settings for precise diagnostic readings, enhancing overall testing accuracy.
- Supported cardiac diagnostic testing and monitoring through accurate setup and operation of medical equipment.
- Provided patient education on procedures and cardiac health, improving understanding and compliance.
- Facilitated clinical operations by effectively communicating with patients and healthcare teams.
- Identified patient and operational needs quickly, contributing to efficient workflow and improved patient outcomes.
- Maintained up-to-date clinical knowledge through continuing education and hands-on training.
- Followed detailed oral and written instructions to ensure adherence to medical protocols and standards.
- Demonstrated professionalism in handling high-volume calls and patient inquiries with strong telephone etiquette.
Customer Service Representative / Claims Specialist
Alorica
San Antonio
06.2016 - 08.2019
- Investigated and processed insurance claims, including reviewing coverage, validating claims, and detecting potential fraud.
- Analyzed case details and negotiated claim settlements in alignment with company policies and customer needs.
- Documented interactions and claim activities in CRM systems, ensuring compliance and data integrity.
- Resolved customer inquiries, complaints, and complex issues while consistently meeting and exceeding performance metrics.
- Managed high-volume inbound and outbound calls, delivering prompt, accurate, and customer-focused support.
- Collaborated with internal departments to expedite issue resolution, enhancing customer satisfaction.
- Generated and analyzed reports to identify trends and improve service delivery processes.
- Supported sales initiatives by identifying customer needs and contributing to revenue growth strategies.
- Maintained professionalism and composure when handling escalated or sensitive customer concerns.
Education
Bachelor of Science - Business Administration
Arizona State University
Tempe, AZ05-2026
Certification - Data Analytics
The University of Texas at San Antonio
San Antonio, TXBachelor of Science - Civil Engineering Technology
The University of Texas at San Antonio
San Antonio, TXAssociate of Science - Civil Engineering Technology
San Antonio College
San Antonio, TXSkills
- Telemetry interpretation
- Patient education
- Equipment troubleshooting
- Clinical documentation
- Workflow optimization
- Patient preparation
- Patient relations
- Team leadership
- Conflict resolution
- Documentation
- Team collaboration
- PPE compliance
- Data analysis techniques
- Workflow coordination
- Database maintenance
- Client support
- Device upkeep
- Equipment Calibration & Troubleshooting
- Compliance management
- Workflow Optimization & Safety Compliance
- Prioritization
- Process improvement
- Process improvement ideas
- Equipment maintenance
- Staff scheduling
- Schedule management
- Time Management & Multitasking
- Issue resolution
- Cardiac safety protocols
- Critical Thinking and Problem Solving
- Analytical skills
- Strong analytical skills
- Problem resolution
- Certified technician
- Collaborative teamwork
- Customer Service & Patient Relations
- Adaptability
- Customer service focus
- Equipment troubleshooting
- Teamwork and collaboration
- Healthcare systems
- Teamwork orientation
- Adaptability and flexibility
- Resourcefulness and initiative
- Detail-oriented
- Confidentiality assurance
- Proofreading proficiency
- Typing speed
- Research and analysis
- Employee evaluation
- Healthcare operations
- Medical ethics
- Typing speed
- Data organization
- Employee evaluation
- Database maintenance
- Process improvement
- Calendar management
- Schedule management
- Data research
- Analytical expertise
- Communication skills
- Record keeping
- Quality control
- Reliability
- Organizational skills
- Leadership development
- Vendor relations
- Staff development
- Decision-making
Timeline
Cardiac Monitor Technician
Medtronic
07.2021 - Current
Healthcare Billing Compliance Analyst
Medtronic
07.2021 - Current
Data Entry Specialist
Medtronic
07.2021 - Current
Human Resources Specialist
Medtronic
07.2021 - Current
Customer Service Representative
Medtronic
07.2021 - Current
Cardiac Technician
Aerotek
07.2020 - 07.2021
Customer Service Representative / Claims Specialist
Alorica
06.2016 - 08.2019
Bachelor of Science - Business Administration
Arizona State University
Certification - Data Analytics
The University of Texas at San Antonio
Bachelor of Science - Civil Engineering Technology
The University of Texas at San Antonio
Associate of Science - Civil Engineering Technology
San Antonio College