- Growing herbs, vegetables, or fruits in home gardens
- Foraging & Preserving
- Crafting and DIY Projects
Elley Clarke
Leavenworth,WA
Summary
Accomplished Store Manager adept in operations management and customer relations. Expert in POS systems and fostering a positive work environment, consistently achieving and surpassing performance goals.
Set and enforced consistent standards to maintain staff satisfaction and meet goals. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
Prey's Fruit Barn
09.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
Store Manager
Sage Mountain Natural Foods
04.2016 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, well rounded environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures
- Created and maintained "to-do" lists and procedure standards
- Purchased & managed products from 100+ vendors
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Managed the hiring & firing of staff and human resource needs
- Maintained proper product levels and inventory controls for merchandise and organized backrooms to facilitate effective ordering and stock rotation
- Proficient at point of sales (front and back of house)
- Rotated merchandise and displays to feature new products and promotions
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and clear communication
- Created store schedule, hours of operations, staff meetings
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness through training manuals and in person training
- Developed a successful employee retention plan, reducing staff turnover rates significantly
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue - "Sage Club Card"
Catering Staff
Ravenous Catering
06.2016 - 12.2024
- Provided excellent service under high-pressure situations, ensuring smooth event operations
- Provided friendly, courteous service to create memorable moments for guests
- Maintained clean and organized workspaces, adhering to strict health standards
- Served appetizers, delivered entrees, and refilled beverages for banquet guests
- Promoted a positive work environment through effective teamwork and collaboration among staff members
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise
- Demonstrated knowledge of menu items and corresponding ingredients
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands
Education
No Degree - Environmental Law
Western Washington University
Bellingham, WA09-2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Team leadership
- POS systems
- Goals and performance
- Operations management
Interests
Timeline
Store Manager
Prey's Fruit Barn
09.2024 - Current
Catering Staff
Ravenous Catering
06.2016 - 12.2024
Store Manager
Sage Mountain Natural Foods
04.2016 - 08.2024
No Degree - Environmental Law
Western Washington University
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