Elli Viljamaa
Redmond,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Highly experienced in working with computers and proficient in using the Microsoft Suite. Devoted to giving every customer a positive and memorable experience, through empathy, quick thinking, and problem solving.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Art Instructor
Drawn2Art
Seattle, WA
02.2022 - Current
- Classroom management
- Treating each student as an individual and matching their needs
- Upholding classroom standards
- Making sure children are safely picked up and dropped off
- Keeping the classroom neat and teaching kids how to clean up after themselves
- Being a kind and supportive teacher kids feel comfortable talking to
- Giving instructions clearly and effectively
- Teaching different art methods and mediums
- Teaching basic drawing skills
Assistant Manager
Grateful Bread
Duvall, Washington
04.2024 - 12.2025
- Supported daily operations by coordinating staff schedules and workflow.
- Assisted in training new hires on company policies and procedures.
- Managed inventory levels to ensure product availability and freshness.
- Handled customer inquiries, resolving issues with professionalism and care.
- Implemented process improvements to enhance team efficiency and service quality.
- Maintained cleanliness and organization of the work environment for safety compliance.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
Shift Lead and Trainer
MOD Pizza
Redmond, Washington
06.2018 - 12.2024
- Supervised team during busy shifts to ensure smooth operations.
- Trained new employees on service standards and menu offerings.
- Monitored inventory levels to maintain stock and reduce waste.
- Implemented health and safety protocols to ensure customer safety.
- Resolved customer complaints quickly to enhance satisfaction.
- Collaborated with management on improving store procedures and processes.
- Assisted in the training of new employees.
- Provided guidance and support to other team members as needed.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
Education
Academy of -
Academy of Interactive Entertainment
08.2018 - 07.2020
Skills
- Customer service
- Inventory management
- Staff training
- Effective communication
- Problem solving
- Attention to detail
- 3D Modeling
- Computer Literacy
- Sense of urgency
Awards
Valedictorian, Academy of Interactive Entertainment, 07/01/20, Valedictorian of the Game Art and Animation class of 2020.
Timeline
Assistant Manager
Grateful Bread
04.2024 - 12.2025
Art Instructor
Drawn2Art
02.2022 - Current
Academy of -
Academy of Interactive Entertainment
08.2018 - 07.2020
Shift Lead and Trainer
MOD Pizza
06.2018 - 12.2024