Elliahna Alvarez-Gardner
Rosemount,MN
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator, and problem-solver.
Overview
6
6
years of professional experience
Work History
Sales Representative
AT&T
Eagan, Minnesota
08.2024 - Current
- Engaged customers to understand their communication needs and preferences.
- Demonstrated AT&T products and services to enhance customer experience.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Resolved customer inquiries and issues efficiently to ensure positive experiences.
- Collaborated with team members to meet sales targets and customer satisfaction goals.
- Educated customers on billing processes and service plans available through AT&T.
- Assisted in training new sales representatives on product knowledge and sales techniques.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Identified opportunities for cross-selling additional products and services.
Station Manager
Amazon DSP
Eagan, MN
10.2022 - Current
- Issued instructions and assigned duties to workers.
- Executed daily operations of delivery driver, dispatcher and promoted to station manager.
- Supervised and coordinated activities of workers engaged in customer service activities.
- Trained and managed employees and achieved significant improvements in their productivity.
- Communicated with other departments and management to resolve problems and expedite work.
- Monitored my team.
- Multi tasking and scheduling.
Customer Service Representative
Hennepin County Government Center
Minneapolis, MN
06.2019 - 12.2021
- Executed daily operations of providing excellent customer service.
- Was instrumental in processing drivers license, car tabs, birth certificates and ECTS.
- Successfully handled customer complaints.
- Structured and maintained a fast paced work environment and lots of multi tasking.
Education
Diploma -
Longfellow School
Minneapolis, MN01.2019
Skills
- Customer relationship management
- Sales strategies
- Product demonstrations
- Industry trend analysis
- Cross-selling techniques
- Team coordination
References
Available upon request
Timeline
Sales Representative
AT&T
08.2024 - Current
Station Manager
Amazon DSP
10.2022 - Current
Customer Service Representative
Hennepin County Government Center
06.2019 - 12.2021
Diploma -
Longfellow School