Ellie Conley

• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers and responded to requests for information.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Operated register system to process new purchases, item returns, and merchandise exchanges.

• Established and maintained open, collaborative relationships with employees.

• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
• Served high customer volumes during special events, nights, and weekends.

• Responded to customer complaints, inquiries and support requests respectfully and courteously.

• Handled monetary transactions with precision while following company policies and procedures.

• Assisted customers by answering questions and fulfilling requests.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

• Maintained seating charts to optimize station rotations.
• Monitored dining area to track seating availability, service and occupancy.
• Completed daily side work and opening and closing duties without fail.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.