Ellie Felix
Long Beach,CA
Summary
I am a passionate Veterinary Assistant willing to work any shift and offering an amazing work ethic with excellent job attendance. Animal lover with over 3 years of successfully monitoring patients under anesthesia and performing preventive care services. Committed to learning new tasks and considered highly motivated employee. I am currently furthering my education in my second semester of the Penn Foster Veterinary Technician Progrom.
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
Banfield Pet Hospital
Long Beach, CA
07.2023 - Current
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Educated pet owners on health care and preventive measures.
- Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, monitoring patient vitals, and providing post-operative care.
- Assisted in the development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted veterinarians with euthanasia of animals.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Provided customer support to clients, answering questions and addressing concerns.
Veterinary Receptionist
Banfield Pet Hospital
Long Beach, CA
11.2021 - 07.2023
- Greeted and assisted clients, ensuring positive first impressions and efficient service delivery.
- Managed appointment scheduling using Practice Management software, optimizing clinic workflow and patient volume.
- Processed patient records and maintained accurate data entry, enhancing information retrieval efficiency.
- Provided support in handling client inquiries and resolving issues, fostering strong client relationships.
- Coordinated communication between veterinary staff and clients, streamlining service delivery processes.
- Collaborated with team members to enhance customer service protocols, improving overall client satisfaction.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted the veterinary team with client inquiries, providing accurate information on services and procedures.
Education
High School Diploma -
Los Alamitos High School
Graduation05-2021
Skills
- Proficient in Anesthesia Monitoring
- Laboratory procedures
- Medical record-keeping
- Client education
- Emergency and preventive care
- Veterinary terminology
- Attention to detail
- Euthanasia assistance
Timeline
Veterinary Assistant
Banfield Pet Hospital
07.2023 - Current
Veterinary Receptionist
Banfield Pet Hospital
11.2021 - 07.2023
High School Diploma -
Los Alamitos High School