Eliani Gutierrez
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restoration Technician
911 Restoration
01.2024 - Current
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Type and Type.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
- Completed tear-down of existing structures and prepared for new construction.
- Managed inventory of equipment and supplies, ensuring optimal availability for timely completions of projects.
- Inspected damaged properties and contents to prepare job action plan.
Water Damage Restoration Manager
Servpro Miami
09.2023 - 01.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Increased market share with strategic business development efforts, expanding into untapped markets.
Education
CCAT
Miami, FLSkills
- Water damage restoration
- Sewage Cleanup
- Structure tear-down
- OSHA Compliance
- Water damage assignments
- Preventive Care
- Trauma Scene Cleanup
- Carpet cleaning
Certification
IICRC
Timeline
Restoration Technician
911 Restoration
01.2024 - Current
Water Damage Restoration Manager
Servpro Miami
09.2023 - 01.2024
IICRC
CCAT