Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eliani Gutierrez

Overview

1
1
year of professional experience
1
1
Certification

Work History

Restoration Technician

911 Restoration
01.2024 - Current
  • Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
  • Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
  • Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Type and Type.
  • Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
  • Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
  • Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
  • Completed tear-down of existing structures and prepared for new construction.
  • Managed inventory of equipment and supplies, ensuring optimal availability for timely completions of projects.
  • Inspected damaged properties and contents to prepare job action plan.

Water Damage Restoration Manager

Servpro Miami
09.2023 - 01.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Increased market share with strategic business development efforts, expanding into untapped markets.

Education

CCAT
Miami, FL

Skills

  • Water damage restoration
  • Sewage Cleanup
  • Structure tear-down
  • OSHA Compliance
  • Water damage assignments
  • Preventive Care
  • Trauma Scene Cleanup
  • Carpet cleaning

Certification

IICRC

Timeline

Restoration Technician

911 Restoration
01.2024 - Current

Water Damage Restoration Manager

Servpro Miami
09.2023 - 01.2024

IICRC

CCAT
Eliani Gutierrez